Receptionists are responsible for the reception area of a business. They answer the phone, greet guests, pass information, respond to inquiries and instruct visitors. They are the first point of contact for clients and customers.
• Handling guest complaints and other related problem and records on the logbook.
• Answer guest inquires, handle complaints and attend to the need of the guest.
• Balancing the accounts from day shift.
• Managing front desk activity and handling guest check-ins and check-outs
• Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference
• Creating invoices, bills and checks for vendors, employees and contractors
• Managing and updating all official documentation pertaining to the role
• Ensuring that all end-of-day activities have been successfully executed by employees in all departments
• Answering calls and queries related to potential booking
• Any other ad-hoc task assigned by management.
GUEST SERVICE ASSISTANT
Job Description
• Attend to clients’ needs from before their arrival to the day of their departure.
• Provide client support and translation services where needed within and outside of Malaysia.
• Attend to client orders and queries, from processing orders to ensuring orders reach the clients.
• Update all client history and CRM data.
• Assist in sales.
• Travel within Malaysia and outside of Malaysia as sent by the Company.
• Ad hoc duties given by the reporting officer.
Job Requirements
• Minimum Diploma or equivalent.
• Must be fluent in English – excellent written and verbal communication skills.
• Knowledge of office management systems and procedures.
• Excellent time management and planning skills.
• Ability to multi-task and prioritize work.
• Valid passport for travel.
• Must be able to work after normal working hours, over weekends and Public Holidays when needed.
Company Description
Sunway Resort Hotel in Selangor, Malaysia is an all-in-one hotel experience with unrivalled access to shopping, dining, and entertainment. The hotel is located only 35 minutes from Kuala Lumpur International Airport and offers leisure and business travelers an authentic Malaysian stay. Guests can enjoy sweeping resort and city skyline views, explore the hotel's connected shopping mall and theme park.
Job Summary:
As a Guest Service Assistant, you'll be responsible for providing exceptional customer service to our guests. From warmly welcoming them upon arrival to ensuring their dining experience is seamless and enjoyable, you'll play a vital role in creating memorable moments. Your duties will include taking orders, serving food and beverages, and maintaining cleanliness in the dining area.
Responsibilities:
• Greet guests warmly upon arrival and provide exceptional customer service throughout their dining experience.
• Take accurate food and beverage orders, making recommendations when requested.
• Ensure timely delivery of orders to guests' tables, maintaining a high level of presentation and
accuracy.
• Check in with guests during their meal to ensure satisfaction and address any concerns.
• Upsell additional menu items, specials, or promotions to enhance the dining experience.
• Process payments accurately and efficiently, handling cash and credit card transactions.
• Collaborate with kitchen and bar staff to ensure smooth service and guest satisfaction.
• Maintain cleanliness and organization in the dining area, including resetting tables and
assisting with cleaning duties as needed.
Requirement:
• Previous experience as a guest service assistant or server in a restaurant setting is preferred.
• Excellent communication and interpersonal skills, with a friendly and outgoing personality.
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong attention to detail and accuracy in order-taking and delivering.
• Knowledge of food and beverage items.
• Flexibility to work varying shifts, including evenings, weekends, and holidays.
• Food handling and safety certification is a plus.
- Greeting guests upon arrival and making them feel welcome.
- Administering check-ins and check-outs.
- Providing front desk services to guests.
- Assigning rooms and taking care of administrative duties.
- Delivering mail and messages.
- Processing guest payments.
- Coordinating with bell service and staff management.
Job Description
• Welcome guests with a warm and friendly demeanour, creating a positive first impression
• Respond promptly to guest inquiries, both in person and over the phone
• Work closely with housekeeping to coordinate room availability, cleanliness, and readiness for guest arrivals.
• Address and resolve guest concerns and complaints in a courteous and professional manner
• Assist guests during the check-out process, ensuring accurate billing and efficient departure
• Process guest payments accurately, handling cash, credit card transactions, and electronic payments securely.
Requirements:
• Must possess at least SPM/STPM/Diploma for any discipline
• Diploma in hotel management is a plus
• Minimum 1 year working experience
• Work experience in the hotel industry and well known of Opera System is a bonus
• Required skill(s): Strong customer service attitude, excellent communication and organizational skills
• Working Day: 6 Days Per-Week (1 Rest Day)
• Working Hour: (Rotation Shift)
Benefits:
• Public Holiday, Annual Leave, Medical Leave
• Staff Meal
• EPF, SOCSO & EIS
If you have a passion for providing exceptional hospitality services and a dedication to crafting unforgettable guest experiences, we'd love to connect with you.
Who are we?
CLAN — A term that instantly evokes a sense of kinship and community. A way of life embraced and translated into society by every culture the world over. And while a ‘clan’ may be a centuries-old concept, what it represents is as valued today as it has been through time — an extraordinary sense of belonging; an exclusive club with members of a similar frame of mind — and now the inspiration behind a fresh expression of hospitality that fuses authenticity with international expectations.
...
The Guest Service Assistant will be responsible for the check-in and check-out process as well as answer general questions regarding local entertainment, hotel hours of operation, services and facilities, and assisting with any other guest requests.
This position will ensure efficient and courteous services in baggage handling, transport assistance, and general enquiries. Your responsibilities will involve handling all baggage-related tasks for hotel guests and providing valuable support in training Bellman.
This position will ensure efficient and courteous services in baggage handling, transport assistance, and general enquiries. Your responsibilities will involve handling all baggage-related tasks for hotel guests and providing valuable support in training Bellman.
This position will ensure efficient and courteous services in baggage handling, transport assistance, and general enquiries. Your responsibilities will involve handling all baggage-related tasks for hotel guests and providing valuable support in training Bellman.
This position will ensure efficient and courteous services in baggage handling, transport assistance, and general enquiries. Your responsibilities will involve handling all baggage-related tasks for hotel guests and providing valuable support in training Bellman.
If you have a passion for providing exceptional hospitality services and a dedication to crafting unforgettable guest experiences, we'd love to connect with you.
Who are we?
CLAN — A term that instantly evokes a sense of kinship and community. A way of life embraced and translated into society by every culture the world over. And while a ‘clan’ may be a centuries-old concept, what it represents is as valued today as it has been through time — an extraordinary sense of belonging; an exclusive club with members of a similar frame of mind — and now the inspiration behind a fresh expression of hospitality that fuses authenticity with international expectations.
...
If you have a passion for providing exceptional hospitality services and a dedication to crafting unforgettable guest experiences, we'd love to connect with you.
Who are we?
Village Hotel Sentosa offers a fun and vibrant stay for families and urban explorers. This family-friendly hotel’s 606 sun-washed hues rooms reflect the natural surroundings and the sea. Offering a host of services and amenities tailor-made to put children at the centre of any vacation, from the four thematic pools to the carnival-like welcome at the lobby featuring a Village Cart offering complimentary local sweets and snacks, guests can look forward to a slew of fun or head out for an adventure as the hotel is just minutes away from Singapore’s best family-friendly attractions.
...
If you have a passion for providing exceptional hospitality services and a dedication to crafting unforgettable guest experiences, we'd love to connect with you.
Who are we?
The Barracks Hotel Sentosa is a Timeless Experience in a Heritage Hideaway in Sentosa. This 40-room bespoke luxury hotel housed within two conserved colonial buildings was once a British artillery outpost built in 1904, offering an exclusive heritage hideaway, unrivalled hospitality, impeccable service and thoughtful luxury. An ode to Old World charm, the rooms feature richly textured dark wood grains, warm brass and leather-accented furnishing, juxtaposed against modern luxurious white marbled bathroom with a large free-standing bathtub. Access the Living Room for daily breakfast, all-day refreshments, cocktails and canapes.
...
This position will ensure efficient and courteous services in baggage handling, transport assistance, and general enquiries. Your responsibilities will involve handling all baggage-related tasks for hotel guests and providing valuable support in training Bellman.
This position will ensure efficient and courteous services in baggage handling, transport assistance, and general enquiries. Your responsibilities will involve handling all baggage-related tasks for hotel guests and providing valuable support in training Bellman.
Work closely with the Assistant Manager and provide courteous services to guests and responds efficiently and tactfully to guests' complaints, requests and enquiries
Liaise closely with Concierge, Reception and Front Office cashier on guests' arrivals and departures
...
This position will ensure efficient and courteous services in baggage handling, transport assistance, and general enquiries. Your responsibilities will involve handling all baggage-related tasks for hotel guests and providing valuable support in training Bellman.