Full job description
BRANCH MANAGER – JOHOR BAHRU
Company: Mutiara Security Services Sdn Bhd
Job Location:Tebrau, Johor Bahru, Johor
Job Type: Full-Time | On-Site
Date posted: 10 October 2026
Starting Salary: RM5,000 – RM9,000 per month (depending on experience, qualifications and industry network)
Job description:
BRANCH MANAGER – JOHOR BAHRU
Mutiara Security Services Sdn Bhd is seeking an experienced, results-driven and highly motivated Branch Manager to lead our Johor Bahru branch
The successful candidate will be responsible for overseeing branch operations, driving business development, managing client relationships and ensuring the efficient delivery of security services throughout Johor.
This position offers an excellent opportunity for a capable professional to take ownership of branch performance, expand our regional business presence and contribute directly to the Company's continued growth.
Key Responsibilities
- Lead the overall operations, administration and commercial performance of the Johor Bahru branch.
- Develop and execute the branch’s business development and growth strategy.
- Identify prospective clients and build a strong business pipeline throughout Johor.
- Prepare proposals, quotations, presentations, tenders and commercial submissions.
- Conduct client meetings, site surveys and contract negotiations.
- Manage the mobilisation and day-to-day operation of security assignments.
- Ensure adequate manpower, relief coverage, supervision, equipment and operational readiness.
- Maintain strong client relationships and respond promptly to complaints, incidents and service issues.
- Monitor branch revenue, gross margin, operating costs, invoicing and collections.
- Recruit, deploy, train, coach and manage branch employees.
- Ensure compliance with applicable laws, licensing conditions, employment requirements, Company policies and contractual obligations.
- Conduct operational inspections, audits, performance reviews and incident investigations.
Qualifications
- Diploma or Bachelor’s Degree in Business Administration, Management, Security Management or a related field.
- Minimum 5 years of management experience, preferably within security services, facilities management, manpower services, property, logistics or another service-based industry.
- Proven experience in business development, client acquisition, tendering, proposal preparation and contract negotiation.
- Demonstrated ability to manage employees, multiple client sites, budgets, revenue targets and operational performance.
- Strong leadership, communication, negotiation and problem-solving skills.
- Good written and spoken command of English and Bahasa Malaysia.
- Strong knowledge of the Johor business market and an established professional network will be an added advantage.
- Valid driving licence, own transport and willingness to travel throughout Johor.
Salary&Benefits
- Basic salary of RM5,000 – RM9,000 per month, depending on experience, qualifications and industry network.
- Performance-based annual bonus, subject to branch and individual performance.
- Business-development incentive for securing profitable new contracts.
- Petrol & approved business-travel claims.
- Company laptop and mobile communication support.
- EPF, SOCSO and EIS contributions.
- Annual leave and medical leave in accordance with Company policy.
- Outpatient medical benefits under the Company’s applicable benefit scheme.
- Training and professional-development opportunities.
- Career-growth opportunities into regional or senior operational leadership.
- Direct support from Head Office departments, including Operations, Human Resources, Finance, Compliance and Business Development.
- Opportunity to establish and lead the Johor Bahru branch as a key regional business unit.
How to Apply
Interested candidates are invited to submit their updated resume/CV and cover letter to:
Email: *************
WhatsApp Enquiries: +60 ************* 5533 (WhatsApp only)
Join our team and grow with us!
Pay: RM5,000.00 - RM9,000.00 per month
Work Location: In person