Customer Services (Dental Clinic) Jobs, Salary up to MYR 2,500 in Medini Dental Group SDN BHD Johor - Maukerja

JOB DESCRIPTION

Dental Assistant cum Customer Service

Job Responsibilities

A. Dental Assistant

1. Assist dentists during dental treatments and procedures.

2. Prepare dental instruments, equipment and treatment rooms before and after procedures.

3. Ensure proper sterilisation of dental instruments and maintain high standards of infection control.

4. Maintain cleanliness and hygiene throughout the clinic.

5. Prepare and manage dental materials, instruments and clinical supplies.

6. Assist in maintaining dental records and updating patient treatment information.

7. Monitor dental stock and inform the supervisor when supplies need replenishment.

B. Customer Service

1. Welcome patients warmly and provide professional customer service.

2. Handle patient enquiries through phone calls, WhatsApp and other communication channels.

3. Manage patient appointments, confirmations, rescheduling and follow-up reminders.

4. Register new patients and update patient information in the clinic system.

5. Explain basic clinic procedures, available services and appointment arrangements to patients.

6. Assist with patient registration, queue management and payment processes when required.

7. Follow up with patients after treatment and encourage appointment bookings for continued care.

8. Handle patient feedback and complaints professionally and refer complex cases to the supervisor.

9. Promote a positive patient experience and maintain good relationships with patients.

10. Support the clinic team in achieving customer service standards and clinic operational targets.

C. General Responsibilities

1. Work closely with dentists and other clinic team members to ensure smooth daily operations.

2. Maintain patient confidentiality and comply with clinic policies and procedures.

3. Perform other duties assigned by the supervisor or management when required.

Pay: RM1,850.00 - RM2,500.00 per month

Benefits:

• Additional leave
• Dental insurance
• Flexible schedule
• Maternity leave
• Opportunities for promotion
• Professional development

Work Location: In person