Data Privacy Operations Manager
We're is looking for a Data Privacy Operations Manager to run the day-to-day privacy programme and make responsible data handling second nature across the business.
You'll partner with IT, Legal and business teams, and you'll be the go-to person for privacy. This is a hands-on role with real visibility and influence.
What You'll Do
Own privacy enquiries and requests
- Manage and respond promptly to privacy enquiries, complaints and requests from individuals
- Be the trusted point of contact for data privacy matters across the organisation
Drive privacy assessments and third-party reviews
- Coordinate and run Privacy Impact Assessments (PIAs) for new and existing initiatives, products and services
- Conduct periodic PIA reviews to keep pace with regulatory requirements and internal standards
- Support third-party privacy assessments and respond to external privacy questionnaires
Lead incident and breach management
- Collect, review and escalate privacy incidents, working with the relevant teams on assessment
- Report significant breaches to the group privacy office and drive follow-up actions to closure
Stay ahead of regulation
- Monitor regulatory changes and identify compliance gaps
- Run scenario-based privacy risk assessments and maintain ongoing control reviews
Build a privacy-aware culture
- Develop and maintain privacy training materials for staff and agents
- Lead awareness campaigns and help roll out the privacy champion programme
Keep audits and reporting on track
- Coordinate privacy-related audits and ensure findings are resolved on time
- Prepare and present privacy metrics and reports to stakeholders
Advise and collaborate
- Work with internal teams to put practical privacy solutions in place, in line with the PDPA and group policies
- Guide the business on evolving regulations and best practices
What You Bring
- Strong working knowledge of data privacy laws and regulations, particularly the PDPA
- Experience in privacy operations, risk management or compliance
- Excellent stakeholder management and communication skills, with the confidence to influence across levels
- The ability to juggle multiple privacy initiatives and drive compliance across business units
Why This Role
- A visible role with real ownership of an end-to-end privacy operations function
- Broad exposure across IT, Legal, Risk and the business
- A chance to shape privacy practice within a regulated, high-trust industry