Full Time Global Network Operations Engineer Jobs, in BizLink Technology (S.E.A.) Sdn. Bhd. Pulau Pinang - Maukerja

Job Summary

We are seeking an experienced and motivated Global Network Operations Engineer to join our Global Service Operations Team. In this role, you will serve as a subject matter expert and secondary escalation window for global network operations across our international manufacturing sites, regional offices, and data centers in APAC, Europe, and the Americas.

In this role, you will act as the contact window for network-related operational issues that are escalated from regional IT Service Desks and play a critical role in maintaining high availability, troubleshooting complex L2/L3 issues, managing change requests, and optimizing our enterprise network infrastructure—with a specialized focus on Fortinet Firewalls, Cisco Switches, and Juniper / MistAl Switching & Wireless environments.

Responsibilities

• Project Transition & Onboarding (Ops Readiness):
• Collaborate with Global Network and Project teams during infrastructure rollouts to ensure seamless operational handovers and operational readiness.
• Validate and accept new network deployments into daily support workflows, verifying baseline configurations, monitoring setup, and documentation standards.

• Documentation & Operational Excellence:
• Continuously refine operational workflows, network diagrams, knowledge base articles, and standard operating procedures (SOPs) to drive team efficiency and incident response speed.

• Change Management & Network Maintenance:
• Plan, review, and execute network changes (e.g., SD-WAN routing policy adjustments, bandwidth shaping, firewall rule updates, QoS modifications) following global ITIL Change Management procedures.
• Oversee day-to-day operation and administration of enterprise Fortinet FortiGate firewalls.
• Manage firewall rule policies, NAT, IPsec / SSL VPN tunnels, Web Filtering, and IPS profiles.
• Plan and execute firmware updates, patch management, and high-availability (HA) maintenance windows for perimeter and site firewalls.

• 24/7 Network Operations & Proactive Monitoring:
• Act as the 2nd Level escalation contact for complex network operational incidents escalated from regional IT Service Desks and Tier-1 NOC engineers.
• Perform deep-dive packet-level analysis, root cause analysis (RCA), and incident resolution within enterprise SLA targets.
• Provide proactive network monitoring and event management to identify and mitigate infrastructure bottlenecks or potential outages before business impact occurs as part of a 24/7 global network operations.

Qualifications

• 4+ years of dedicated hands-on experience in Global WAN Operations, Network Operations Center (NOC), or L2/L3 Network Support within a multinational corporate environment.
• Hands-on experience with Network Devices from vendors like Fortinet, Cisco, Juniper.
• Good understanding of Core Protocols, e.g. TCP/IP, Ethernet, VLAN, STP, OSPF, BGP, IPsec, RADIUS, DHCP, DNS, and QoS mechanisms.
• Strong analytical mind with a methodical approach to complex technical troubleshooting under pressure.
• Clear communicator with fluent written and spoken English skills to collaborate with multi-cultural teams across time zones.