Full Time Freight Forwarding Manager - Air Freight Jobs, Salary up to MYR 10,000 in Worldgate Express Services Pulau Pinang - Maukerja

Minimum 5 years’ experience in freight forwarding, with supervisory/managerial experience preferred.

Strong hands-on experience in Air Freight Import & Export customer service and operations.

Good knowledge of AWB documentation, airline booking, customs procedures, KLIA cargo operations and shipment coordination.

Able to lead and manage the CS team, monitor workload, service quality and performance.

Strong in customer/agent management, complaint handling and problem-solving.

Able to handle urgent shipments, delays, offloads and other operational issues independently.

Good communication, leadership and interpersonal skills.

Able to work under pressure and attend to urgent operational matters when required.

Lead and manage the Air Freight Customer Service team covering import and export shipments.

Oversee daily air freight activities and ensure shipments are handled accurately and on time.

Coordinate with customers, airlines, overseas agents, operations, customs and other service providers.

Monitor bookings, flight schedules, documentation, cargo movements and shipment status.

Handle customer enquiries, complaints, shipment delays and operational issues promptly.

Ensure all AWB and shipping documentation is accurate and compliant with requirements.

Monitor team workload, productivity, service quality and departmental KPIs.

Coach and guide team members to improve performance and service standards.

Work closely with Sales and other departments to meet customer and operational requirements.

Maintain good relationships with customers, airlines, agents and business partners.

Perform other duties assigned by Management.