Full Time Reservation Agent Jobs, Salary up to MYR 2,800 in Holiday Inn & Suites Penang Prai Pulau Pinang - Maukerja

Job Description – Reservations Agent

• Handle incoming sales calls promptly and ensure all calls received through the Automatic Call Distribution (ACD) system are answered in a timely manner.
• Record and process reservations received via telephone, fax, email, hotel website, and Global Distribution Systems (GDS).
• Maintain comprehensive knowledge of IHG Hotels, restaurants, facilities, services, and properties within the region.
• Stay updated on special rates, promotional offers, packages, and applicable booking policies.
• Ensure all reservation correspondence is accurate, professional, and completed within the required timeframe.
• Achieve and maintain high Signature test call scores in accordance with IHG standards.
• Process reservation amendments, including stay extensions, early departures, cancellations, and other changes, subject to room availability and revenue management strategies.

Pay: RM2,500.00 - RM2,800.00 per month

Benefits:

• Additional leave
• Dental insurance
• Free parking
• Health insurance
• Meal provided
• Opportunities for promotion
• Professional development
• Vision insurance

Application Question(s):

• Do you have previous experience in hotel reservations, front office, or customer service?
• Are you comfortable handling reservation enquiries and bookings via phone, email, and online platforms?
• Are you familiar with hotel room rates, promotional offers, packages, and availability management?

Work Location: In person