Full Time ADMIN EXECUTIVE Jobs, Salary up to MYR 3,600 in Alpaca Connect Johor - Maukerja

About the role

We are seeking a proactive, client-focused Admin Executive to join our team. In this role, you will serve as the primary bridge between our company and our valued clients. You will be responsible for following up on client meetups, managing ongoing customer relationships, ensuring high levels of client satisfaction, and fostering long-term loyalty.

Key responsibilities

• Reach out to clients promptly after meetings or consultations to gather feedback, address immediate questions, and summarize key takeaways or next steps
• Coordinate upcoming client meetups, send reminders, and ensure all meeting materials and agendas are prepared in advance
• Track and follow up on all actionable outcomes from client meetings to ensure timely resolution and delivery on promises
• Establish and nurture warm, professional, trust-based relationships with clients across various touchpoints
• Conduct periodic check-ins via phone, email, or video calls to assess client satisfaction, anticipate their needs, and gather insights
• Lead the customer onboarding process for new clients, ensuring a smooth transition, clear communication, and a positive first impression
• Act as the dedicated liaison for client inquiries, feedback, issues, or requests, ensuring quick response times and effective resolutions
• Collaborate internally with sales, operations, and product/service teams to advocate for the client and resolve complex issues seamlessly
• Organize client appreciation initiatives such as birthday/anniversary greetings, holiday tokens, and personalized thank-you notes
• Identify client needs during regular interactions and warm-introduce relevant additional products or service offerings

About you

• 2+ years of experience in Customer Service, Client Relationship Management or a similar customer-facing role
• Excellent verbal and written communication skills with strong active listening capabilities
• Warm, empathetic, and professional demeanor with the ability to build rapport quickly
• Exceptional organizational and time-management skills to track multiple meeting follow-ups and client commitments
• Proficiency with CRM systems (e.g., Salesforce), scheduling tools, and standard office suites (Google Workspace / Microsoft Office)
• High emotional intelligence (EQ) and problem-solving mindset
• Ability to stay calm and constructive under pressure or when handling difficult client interactions
• Proactive attitude with a passion for delivering memorable customer experiences

Pay: RM2,600.00 - RM3,600.00 per month

Benefits:

• Additional leave
• Opportunities for promotion
• Professional development

Education:

• Bachelor's (Preferred)

Experience:

• Customer relationship management: 2 years (Preferred)

Language:

• English (Preferred)

Work Location: In person