Full Time Human Resources Manager Jobs, in MTT LEARNING ACADEMY SDN BHD Pulau Pinang - Maukerja

Key Purpose

To lead and manage the full spectrum of Human Resources functions for POWIIS, ensuring effective HR operations, regulatory compliance and the delivery of professional HR advice and support to the school's leadership and employees.

Key responsibilities

1. HR Leadership and Advisory

• Lead and manage the full spectrum of HR functions, including recruitment and selection, payroll, compensation and benefits, HR administration, leave management, learning and development, performance management, employee relations, industrial relations, employee welfare, HR reporting and budgeting.
• Serve as the primary HR adviser and point of reference for the Principal, senior leadership team, line managers and employees on employment matters, HR policies, procedures, regulatory requirements and best practices.
• Independently assess HR issues, provide professional advice and recommend appropriate courses of action, ensuring that management decisions are supported by sound HR principles, proper documentation and consideration of legal and operational risks.
• Develop, review and implement HR policies, procedures and practices in line with applicable Malaysian employment legislation, regulatory requirements, the school's operational needs and organisational objectives.
• Keep abreast of changes in employment legislation, immigration requirements and other relevant regulations, assess their implications for the school and advise management on the necessary actions.

2. Expatriate and Immigration Management

• Manage the full spectrum of expatriate employment matters, including employment pass applications and renewals, dependant passes, immigration documentation, contract administration, renewals, resignations, repatriation and related administrative processes.
• Maintain strong working knowledge of Malaysia's expatriate employment and immigration requirements, including the processes and documentation required by the relevant authorities, such as the Expatriate Services Division (ESD), MYXpats and other applicable agencies.
• Oversee expatriate employment compliance, ensuring that applications, renewals, changes in employment status and other immigration-related matters are handled accurately and within the required timelines.
• Provide guidance and support to expatriate employees and their dependants on relocation, housing, education, healthcare, taxation and other matters affecting their employment and assignment in Malaysia.
• Coordinate expatriate tax-related matters, including tax clearance requirements, tax residency considerations, tax briefings and liaison with relevant tax authorities or appointed tax advisers, where necessary.
• Maintain accurate expatriate records, monitor pass expiry dates and employment milestones, and establish appropriate tracking and reporting mechanisms to minimise compliance risks and disruptions to school operations.

3. Employee Relations and Industrial Relations

• Independently manage employee relations matters, including grievances, misconduct, disciplinary proceedings, performance concerns, workplace conflicts, investigations, show-cause processes and domestic inquiries where appropriate.
• Advise management on appropriate and procedurally fair approaches to employee issues, ensuring that decisions are supported by evidence, consistent with company policies and compliant with applicable employment requirements.
• Manage employment matters relating to probation, confirmation, contract renewals, non-renewal, resignation, termination and exit processes, including the preparation and review of relevant documentation.
• Handle sensitive and complex employee matters professionally, maintaining confidentiality, impartiality and accurate records, and escalating matters to external legal advisers or relevant authorities when necessary.
• Liaise with the relevant authorities, including the Department of Labour and other applicable agencies, on employment-related enquiries, complaints, inspections, conciliations and proceedings.

4. Recruitment and Workforce Planning

• Oversee the end-to-end recruitment and selection process for teaching, academic, administrative and support positions, ensuring that recruitment activities meet the school's staffing requirements and approved budgets.
• Work closely with the Principal, department heads and hiring managers to identify workforce needs, establish recruitment priorities and facilitate timely hiring decisions.
• Manage employment contracts, onboarding, probation reviews, confirmation, contract renewals and offboarding to ensure that employment arrangements are properly documented and administered.
• Monitor staffing levels, vacancies, turnover and recruitment progress, providing regular updates and recommendations to management.

5. Compensation, Benefits and Payroll

• Oversee payroll administration, ensuring the accurate and timely processing of salaries, allowances, deductions, statutory contributions and other employment-related payments.
• Ensure compliance with applicable statutory requirements, including EPF, SOCSO, EIS, HRD Corp and relevant tax obligations, as applicable.
• Manage compensation and benefits administration, including salary reviews, increments, bonuses, insurance, employee benefits and related HR matters.
• Prepare and review salary projections, payroll reports, headcount reports and HR budget information to support workforce planning and financial decision-making.
• Review payroll and HR processes periodically to strengthen internal controls, accuracy, confidentiality and operational efficiency.

6. Performance Management and Employee Development

• Coordinate and oversee the school's performance appraisal process, ensuring timely completion, appropriate documentation and meaningful follow-up by line managers.
• Advise managers on performance improvement plans, capability concerns, employee development and appropriate follow-up actions.
• Identify learning and development needs, coordinate relevant training initiatives and monitor training effectiveness in line with organisational requirements.

7. Safeguarding, Compliance and Risk Management

• Ensure that required pre-employment safeguarding checks, background screening, reference checks and other applicable vetting requirements are completed before employment and at relevant intervals, in accordance with school safeguarding policies and applicable requirements.
• Coordinate HR-related audits, inspections and compliance reviews conducted by internal stakeholders or relevant authorities, ensuring that records and supporting documentation are accurate and readily available.
• Maintain proper and confidential employee records, ensuring that personal data, medical information and other sensitive employment information are handled in accordance with applicable data protection requirements.
• Identify HR compliance gaps and operational risks, recommend corrective measures and follow through to ensure that agreed actions are implemented.

8. HR Reporting, Administration and Continuous Improvement

• Prepare and analyse HR reports covering headcount, expatriate pass status, recruitment, turnover, absenteeism, payroll, employee relations, training and other relevant HR indicators.
• Establish and maintain effective systems, trackers, documentation and processes to support accurate reporting, compliance monitoring and timely management decisions.
• Review HR practices and procedures regularly, identifying opportunities to improve efficiency, strengthen governance and enhance the employee experience.
• Perform other duties reasonably assigned by the Line Manager that are relevant to the role.

Candidates should have proven experience in expatriate HR management, with previous managerial experience at Assistant Manager level or above. Experience in an international school environment would be an advantage. The ideal candidate should have a well-rounded background across the full spectrum of HR functions, with broad knowledge and experience in general HR management rather than specialising in a single area.

N.B. At the Prince of Wales Island International Schools, we are committed to providing a safe environment for all children. To keep every child safe, a proactive safeguarding culture is encouraged, and all members of our community are expected to share this commitment.