Full Time Customer Service Manager - Assistant Manager Jobs, Salary up to MYR 10,000 in PANDA GLOBAL LOGISTICS M SDN BHD Johor - Maukerja

Key Responsibilities:

• Lead and oversee the Customer Service Department to ensure smooth daily operations and excellent service delivery
• Supervise booking processes, shipment monitoring, and ensure timely and accurate reporting by the team
• Handle customer inquiries, complaints, and disputes professionally while maintaining strong client relationships
• Monitor performance metrics and prepare weekly reports for management review
• Prepare quotations, respond to rate inquiries, and negotiate with vendors to achieve competitive pricing
• Collaborate with internal departments to ensure efficient end-to-end operational processes
• Support team development through coaching, training, and onboarding of new staff
• Conduct regular operations meetings and assist in implementing company policies and planning resources
• Provide regular reporting and updates on operational matters, performance, and key issues directly to the Managing Director

Requirements:

• Minimum 7-10 years’ experience in freight forwarding or NVOCC operations.
• Strong knowledge of sea freight operations, carrier booking procedures, and documentation processes.
• Experience dealing with major shipping lines and international agents.
• Ability to manage and mentor a customer service team.
• Strong problem-solving skills and ability to manage shipment issues with minimum supervision.

Pay: RM6,000.00 - RM10,000.00 per month

Benefits:

• Cell phone reimbursement
• Free parking
• Opportunities for promotion
• Professional development

Experience:

• Logistics: 5 years (Required)
• Freight: 5 years (Required)

Location:

• Johor Bahru (Required)

Work Location: In person