Full Time Security Officer Jobs, Salary up to MYR 3,500 in PE Development (Penang) Pulau Pinang - Maukerja

Job Summary

• To maintain the highest level of security, safety, customer service and carpark operational standards in accordance with Company policies and procedures.
• To oversee shift-level security and carpark operations, ensuring Security Supervisors and outsourced guards execute duties to standard.
• To lead and conduct internal investigations, incident response and misconduct reporting.
• To ensure the efficient operation and maintenance of all surveillance, alarm, AI-enabled and carpark systems.
• To deputize for the Senior Security Executive when required.
• To uphold the Company's FRESH values (Fresh in ideas and actions, Results-driven, Safe family environment, Honesty & Integrity) in daily operations.

Duties and Responsibility

A. Security Operations

• Supervise and schedule Security Supervisors and outsourced security guards across shifts to ensure full coverage.
• Oversee the operation of CCTV surveillance, fire alarm and door access control systems; ensure timely fault reporting and follow-up.
• Review Guard Tour System compliance and checkpoint logs submitted by Security Supervisors; follow up on missed checkpoints or irregularities.
• Approve CCTV recording downloads requested by Security Supervisors for investigation purposes.
• Conduct or lead in-house/internal investigations and inquiries on criminal cases, incidents and complaints; prepare formal reports for the Senior Security Executive.
• Report on misconduct of security personnel and recommend appropriate corrective action.
• Respond to and manage escalated emergencies and incidents; ensure evacuation and emergency action plans are followed.
• Ensure all security personnel are briefed and versed on emergency response and evacuation procedures.
• Coordinate with local law enforcement and authorities on incident follow-up, statements and prosecutions.

B. Carpark Operations

• Oversee daily carpark operations including ticketing systems, barrier systems, AI-powered carpark equipment/sensors and payment reconciliation checks.
• Review carpark revenue collection reports and flag discrepancies to the Senior Security Executive.
• Manage and resolve escalated carpark complaints and disputes (e.g. billing disputes, damage claims) within delegated authority.
• Coordinate with carpark system vendors/contractors on equipment maintenance, faults and upgrades, including AI-driven traffic management tools.
• Review carpark CCTV footage for incidents (accidents, theft, disputes) and prepare incident reports.
• Plan and oversee carpark traffic marshalling arrangements during peak periods, events and promotions.
• Ensure Security Supervisors and Car Park & Traffic Control Personnel are executing carpark inspection and monitoring duties correctly.

Position Requirements

• Qualification: At least SPM / Secondary education; relevant security or facilities management certification an advantage.
• Experience: Minimum 3 years' relevant experience, including supervisory exposure, preferably in a commercial/retail mall or carpark environment.
• Skills: Security operations, investigation techniques, incident management, carpark systems familiarity.
• Competencies: Strong communication skills, able to interact professionally with customers, tenants and authorities.
• Computer literate; willing to work on shift, weekend and public holidays.

Pay: Up to RM3,500.00 per month

Work Location: In person