Full Time Customer Program Management Specialist Jobs, in NPAworldwide Johor - Maukerja

Job Description

Works as a member of team responsible for day-to-day activities of customer accounts to ensure that product deliveries are on time and that projects/programs are on schedule/develop action plans to correct out of plan conditions.

With guidance from more experienced team members manages customer account profitability; forecasting, planning and monitoring efficiency and execution of strategies.

Strong participation in pricing/bid preparation and the development and management of contract terms.

Manages and monitors customer satisfaction day to day and formally (customer surveys, self assessments, complaint management, problem resolution, satisfaction management).

Communicates frequently with customers to help ensure satisfaction with the company and the products.

Co-ordinates and hosts regular/as needed program tracking meetings with the customer and internal account team members to ensure ongoing communication and up-to-date progress/status reporting occurs.

Receives and resolves customer issues and complaints. Monitors the impact on inventory of order changes.

Provides performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews.

Works with cost engineering, finance and SCM staff to coordinate efforts to analyze costs and price variances.

Qualifications

Knowledge/Skills/Competencies:

In-depth knowledge of the manufacturing process, planning and scheduling requirements, and SCM.

In-depth knowledge of the business issues associated with Semiconductor business

In-depth knowledge of product pricing, contracts and contract negotiations, PPV & NRE tracking

Thorough understanding of business risks and price make up (Value add and Materials)

Excellent customer contact, negotiation and problem resolution skills.

Good presentation, database management and computer skills.

Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.

Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers.

Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight time deadlines.

Project Planning skillset & program management skillset is mandatory

Experience & Education

Min 5 years relevant experience in program management & project planning.

Bachelor's degree in Engineering/ Business Management related field, or consideration of an equivalent combination of education and program experience

Why Is This a Great Opportunity

• End-to-End Program Management Exposure Offers hands-on involvement in managing customer accounts, coordinating project schedules, monitoring deliverables, and ensuring successful program execution.
• Semiconductor Industry Expertise Provides valuable exposure to semiconductor manufacturing processes, supply chain management, production planning, and industry-specific business operations.
• Commercial and Financial Management Skills Develops expertise in pricing strategies, bid preparation, contract negotiations, cost analysis, profitability monitoring, and financial performance.
• Strategic Customer Relationship Management Provides opportunities to work closely with key customers and cross-functional teams, strengthening stakeholder management, negotiation, and problem-solving capabilities.
• Leadership and Career Advancement Offers opportunities to lead program activities, coordinate diverse teams, manage multiple projects, and develop strong project planning and program management capabilities.