Full Time RESTAURANT MANAGER Jobs, Salary up to MYR 3,500 in Ixora Hotel, Penang Pulau Pinang - Maukerja

SUMMARY OF JOB SCOPE

Assist F & B Manager in setting, maintaining and improving service standards as per Standard Operating Procedures (SOP). Provides guest services as well as supervision, direction and leadership in the outlet. Responsible for training, co-operation and smooth running of the outlet.

DUTIES AND RESPONSIBILITIES:

1. Standard Performance / Responsibility

Ø Responsible for the proper, efficient and profitable functioning of the Straits Café and Lounge.

Ø Ensures all standards set by Ixora Hotel reviewed, maintained and communicated to outlets concerned.

Ø Observes operation routine activities and identifies opportunity for improvement.

Ø Conducts quality checks with regards to the HACCP and service standard.

Ø To focus on safety and health standards in order to make sure that the teams have good knowledge on safe working condition.

Ø Ensure proper equipment and necessary par levels are available to staff prior to the start of their shift.

Ø To ensure that good handling of cash is properly followed.

2. Guest Relations

Ø The Outlet Manager interacts with clients in order to make sure that satisfaction and promotion of facilities and services are adequately met. Maintain high standard of excellence in providing Guest Services.

Ø Ensures restaurant maintain: Efficient, effective and friendly service, delighting guests each and every time. Adhere to all Food and Beverage Policies and Procedures.

Ø Responsible also deal with customer’s complaint and listen with some feedbacks so as to improve Café services.

3. Communication / Human Resources

Ø To conduct daily briefing to ensure that all information is disseminate down the line.

Ø Well communicate with other departments such as kitchen team, Sales department and service team and cultivate spirit of taking ownership.

Ø Implemented and conducted systematic training for employees to equip them with the necessary service skills and attitude.

Ø Assists with service staff and subordinate staff recruitment, hiring and orientation. Responsible in recruiting team professional as well as qualified staff who is dedicated to provide great services

Ø Conducts staff dialogues and performance review with all levels of staffs in service for restaurant.

Ø Completion of weekly schedules. Schedule staff as necessary to ensure adequate and consistent levels of service.

Ø Ensure tight control over internal audit issues in outlets.

4. Leadership / Administration

Ø Reviews and updates all department service position descriptions and performance standards with Head of Department.

Ø Empowerment to make decisions in order to resolve any guest complaint effectively and diplomatically, report accordingly to F&B Manager / Assistant F&B Manager.

Ø To attend monthly F&B meeting and service meetings. Represents Food and Beverage Department Head meetings in the absence of the Food and Beverage Manager.

Ø Assisting Head of Department organized appointments and meetings for staff, change menu and other matters related to work.

Ø Assisting Head of Department in handling monthly inventories.

Ø Assisting Head of Department in preparing F & B Monthly or Weekly Report, Budget and Costing as required by the Management.

Ø Assumes other duties and administrative task that assigned by the Food and Beverage Manager / Asst. Food & Beverage Managers from time to time.

5. Revenue & Cost Control

Ø Develops promotional or marketing strategies in conjunction with the F&B Manager / Assistant F&B Manager, to create business awareness amongst the team and achieve business target.

Ø Controls expenses through planning of needs, review of purchase orders and labor requirements.

Job Types: Permanent, Full-time

Pay: From RM3,500.00 per month

Benefits:

• Free parking
• Maternity leave
• Meal provided

Ability to commute/relocate:

• Perai: Reliably commute or planning to relocate before starting work (Required)

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Restaurant Management: 3 years (Preferred)