Full Time TTST-XFN-PEN-CS-EN-10.01.2026 Jobs, in TP Pulau Pinang - Maukerja

Minimum Skills to Hire:

• Bachelor’s degree or equivalent diploma

• 1~3 years' work experience in content moderation or e-commerce service handling.

• Excellent written and verbal communication skills in English and one local language

• Strong problem-solving skills and demonstrated multi-task capabilities and ambiguity

• Flexible for shifting schedule and changes along with it

• Ability to handle high volumes during promotions and peak seasons

Preferred Requirements

• Proficiency in English and Multi-lingual is highly preferred (depends on the market assignment)

• Compliance or moderation operations experience is preferred

• Strong analytical and research skills

• Knowledge Ability to work in a fast and evolving environment with detail-oriented focus.

• Experience in E-Commerce buyer/seller/creator services and Trust and Safety guidelines is an added advantage.

• Experience in Microsoft Office Suite is preferred

• Preferably to have a typing speed of at least 40 words per minute

Responsibilities:

• become and remain knowledgeable and passionate about leading E-commerce products and services standards
• have strong customer service skills, verbal and written communication skills and empathy, rational decision making
• investigate and resolve issues that are reported by buyers/sellers/creators such as checking order and logistics status
• review the reported issues within agreed turnaround times and standards of quality
• escalate issues to TikTok in accordance with the MSA
• capable of coping with peaks in contact volumes during promotion seasons
• have good language requirements
• complete and pass all required basic product related trainings
• preferably have experience working with call center and service industry
• have strong understanding of e-commerce; and preferably with has a typing speed of at least 40 words per minute