- Jalan Cochrane Ampang WP Kuala Lumpur Malaysia 55100
Full Time Customer Service Representative Jobs, Salary up to MYR 4,500 in GSR Solution Malaysia Sdn. Bhd. WP Kuala Lumpur - Maukerja
Posted
3 hours ago • Closing
2 Jul 2027
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Working Location
Job Description
Requirements
Bachelor's degree or above.
Native or fluent both Mandarin and Bahasa Malaysia language proficiency. Good command of English, both written and spoken.
Prior experience in customer service, customer support, call centers, or the gaming industry preferred.
Competent in MS Office (Word, Excel, etc.).
Excellent communication skills with strong empathy.
Open to Malaysian citizens and applicants with valid working rights in Malaysia.
Candidates must be willing to work on a rotational shift schedule, including weekends and public holidays.
Responsibilities
Deliver customer service to players via live chat, email, tickets, and app‑store reviews to enhance user satisfaction.
Address player inquiries and complaints; escalate to headquarters when necessary.
Gather and summarize player feedback, conduct user research based on business needs.
Support localization tasks such as FAQs, emails, and scripts.
Benefits
- Annual Leave
- Annual Bonus
- Medical Insurance
- Training Provided
- 5 Working Days
- EPF
- SOCSO
- Medical and Hospitalisation Leave
How to get to this company by public transport?
Ampang
Nearby Public Transportation
LRT - AMPANG PARK
0.1 km
MRT - AMPANG PARK
0.1 km
MRT - PERSIARAN KLCC
0.4 km
LRT - DAMAI
0.7 km
LRT - KLCC
0.8 km
MRT - CONLAY
1.0 km
MRT - RAJA UDA
1.4 km
LRT - DATO' KERAMAT
1.4 km
MRL - RAJA CHULAN
1.5 km
LRT - KAMPUNG BARU
1.5 km
MRL - BUKIT NANAS
1.8 km
MRT - BUKIT BINTANG
1.8 km
MRL - BUKIT BINTANG
1.8 km
LRT - JELATEK
1.9 km
MRT - TUN RAZAK EXCHANGE
1.9 km
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