The IT Infrastructure Manager is responsible for planning, implementing, managing and optimizing the organization’s IT infrastructure environment. This role ensures high availability, security, scalability and compliance of servers, storage, virtualization, operating systems, data center facilities and end-user computing services.
Key Responsibilities
- Develop and implement IT infrastructure strategies and plans that support business objectives.
- Lead and manage IT infrastructure operations including servers, storage, virtualization, backup, security and data center environments.
- Ensure high availability, performance, capacity planning and disaster recovery readiness.
- Manage Active Directory, Group Policy, DNS, DHCP, identity and access management.
- Oversee End User Computing (EUC) services including desktops, laptops, MDM, patching and endpoint security.
- Develop and maintain IT infrastructure policies, procedures and standards aligned with ISO 27001, PCI DSS, SOC and other regulatory requirements.
- Manage vendors, contracts, licensing and support agreements.
- Plan and manage infrastructure projects including upgrades, migrations and new deployments.
- Monitor infrastructure health, incidents and problem management using ITSM tools.
- Prepare budgets, forecasts and reports for infrastructure-related costs and performance metrics.
- Lead, mentor and develop a team of data center infrastructure professionals.
- Collaborate with Operations Team (Technical & Automation) and business teams to ensure integrated solutions.
Qualifications & Experience
- Bachelor’s degree in information technology, Computer Science or related field.
- 8–12 years of experience in managing complex IT infrastructure environment, including leadership responsibilities.
- Strong experience in Windows/Linux servers, virtualization and storage technologies.
- Hands-on experience with backup, disaster recovery and business continuity planning.
- Experience supporting data center operations and critical environments.
- Familiarity with ITIL practices and ITSM tools.
- Professional certifications such as ITIL, Microsoft, VMware or Security certifications are an advantage.
- Strong leadership, analytical, communication and stakeholder management skills.
- Excellent in problem solving and root-cause analysis.
- Ability to articulate and explain technical concepts to non-technical trained stakeholder
Job Type: Full-time
Pay: Up to RM16,000.00 per month
Benefits:
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Work from home
Ability to commute/relocate:
- Kulai: Reliably commute or willing to relocate with an employer-provided relocation package (Required)
Application Question(s):
- Are you authorized to work in Malaysia?
- Are you available immediately?
- Experience supporting data center operations and critical environments
- Professional certifications i.e. ITIL, Microsoft, VMware or Security certifications
- Ability to articulate and explain technical concepts to non-technical trained stakeholder
- Do you require a work visa?
- 8–12 years of experience in managing complex IT infrastructure environment, including leadership responsibilities
- how many years of operation and people management skills?
- Strong experience in Windows/Linux servers, virtualization and storage technologies
- Hands-on experience with backup, disaster recovery and business continuity planning
- Familiarity with ITIL practices and ITSM tools
Language:
Location:
Work Location: In person