Full Time TRANSPORT CUSTOMER SERVICE ASSISTANT (ROT) Jobs, Salary up to MYR 3,000 in MEWAH EXIM SDN BHD Johor - Maukerja

We are looking for a responsible and detail-oriented Transport Customer Service Assistant (ROT) to support our daily shipping and transport operations. The successful candidate will be responsible for handling ROT documentation, coordinating container releases and collections, monitoring shipment status, and liaising with customers, shipping lines, depots, hauliers and internal departments to ensure smooth and timely operations.

Key Responsibilities

• Handle customer enquiries and provide timely assistance on shipment and logistics-related matters.
• Coordinate container release / ROT arrangements with shipping lines, depots, hauliers and relevant parties.
• Prepare and process Release Order (RO)/ROT documentation and ensure all required documents are complete.
• Coordinate with customers, hauliers and internal teams to ensure smooth container collection and delivery arrangements.
• Monitor shipment and container release status, collection schedules and follow up on any delays or pending matters.
• Liaise with customer, haulier and relevant parties regarding documentation, container release, port and delivery arrangements.
• Update customers regularly on shipment status and resolve any operational issues or enquiries.
• Coordinate closely with Sales, Operations, Documentation, Billing and Haulage teams to ensure smooth service delivery.
• Maintain accurate records of customer communications, shipment details and related documentation.
• Provide administrative and operational support to the department and perform other duties as assigned by management.

Requirements

• Minimum SPM, Diploma or equivalent qualification. Candidates with a background in Logistics, Supply Chain Management, Business Administration or related fields are encouraged to apply.
• Fresh graduates are welcome to apply.
• Basic knowledge of Microsoft Office applications, particularly Excel and Outlook.
• Good communication and interpersonal skills.
• Willing to learn, responsible, proactive and able to work in a team.
• Good organisational skills with attention to detail.
• Able to multitask and work under pressure.
• Training will be provided to suitable candidates.
• Candidates who can start immediately / on short notice are encouraged to apply.

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM1,800.00 - RM3,000.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person