Full Time Data Center: Critical Services Manager Jobs, Salary up to MYR 16,000 in DayOne Data Centers Limited Johor - Maukerja

POSITION OVERVIEW

Reporting to the Cluster Operations Manager, the Critical Services Manager is

responsible for overseeing the Mechanical, Electrical, and Building Management

System (BMS) engineering teams, as well as managing the 24/7 shift team to ensure

uninterrupted operations of the data centre.

This role requires a highly skilled professional with a strong background in data

centre infrastructure, exceptional leadership abilities, and a commitment to

maintaining Service Level Agreement (SLA) compliance.

RESPONSIBILITIES

Leadership and Management:

• Lead, mentor, and develop the mechanical, electrical, and BMS engineering teams to ensure high performance and professional growth.
• Oversee the 24/7 shift team, ensuring effective communication and coordination to maintain continuous operations.

Operational Excellence:

• Ensure the efficient and reliable operation of all critical systems, including HVAC, electrical distribution, generators, UPS, and BMS.
• Develop and implement standard operating procedures (SOPs) for maintenance and emergency response.
• Monitor system performance and implement improvements to enhance reliability and efficiency.

SLA Compliance:

• Ensure all operations and maintenance activities are conducted in compliance with SLAs.
• Develop and track key performance indicators (KPIs) to measure compliance and performance.
• Address and resolve any issues that could impact SLA compliance promptly

Project Management:

• Manage and oversee critical infrastructure projects, including upgrades, expansions, and maintenance.
• Coordinate with internal teams and external contractors to ensure projects are completed on time, within scope, and budget.

Safety and Compliance:

• Ensure all operations adhere to safety protocols and regulatory standards.
• Conduct regular safety audits and drills to ensure team readiness for emergency situations.
• Maintain documentation and records in compliance with regulatory and company requirements.

Budget Management:

• Develop and manage the budget for the critical services department.
• Monitor expenditures and implement cost-saving measures without compromising service quality.

Continuous Improvement:

• Foster a culture of continuous improvement by encouraging innovation and process enhancements.
• Stay updated with the latest industry trends and technologies to implement best practices.

CANDIDATE REQUIREMENTS:

• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or a related field. Advanced degree preferred.
• Minimum of 7-10 years of experience in data centre operations or a similar critical infrastructure environment, with at least 3-5 years in a managerial role.
• Proven experience in managing multidisciplinary engineering teams.
• Strong knowledge of HVAC, electrical systems, generators, UPS, and BMS.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work under pressure and manage multiple priorities.
• Strong analytical and problem-solving abilities.
• Familiarity with industry standards and regulatory requirements.
• Certification in data centre management (e.g., CDCP, CDCS) is a plus.

Pay: RM13,000.00 - RM16,000.00 per month

Benefits:

• Additional leave
• Cell phone reimbursement
• Dental insurance
• Health insurance

Application Question(s):

• Are you open to being based in Johor Bahru, Malaysia?
• Do you require visa sponsorship or relocation support?
• What's your expected monthly basic salary in MYR?
• How much notice are you required to give your current employer?
• How many years' experience do you have in a managerial role?
• How many years' experience do you have in data centre operations or a similar critical infrastructure environment?

Work Location: In person