Full Time Customer Service Executive - Immediate Joiner Jobs, Salary up to MYR 4,500 in Agensi Pekerjaan Asia Recruit WP Kuala Lumpur - Maukerja

Good communication and interpersonal skills in English and Mandarin.

Able to work under pressure and handle multiple tasks effectively.

Willing to work on rotational shifts (24/7), including weekends and public holidays.

SPM qualificationwith at least6 months of working experience preferred.

Fresh graduates are welcome to apply.

Training will be provided.

Basic computer skills and ability to learn new systems.

Able to work well in a team-oriented environment.

Willing and able to work at Kuala Lumpur or Cyberjaya.

Serve as the primary point of contact for customer inquiries, providing timely and accurate information regarding products, services, and policies.

Handle customer complaints and issues with professionalism and empathy, aiming for satisfactory resolutions and de-escalation.

Effectively manage and respond to customer communications across various channels, including phone, email, and live chat.

Build and maintain strong customer relationships by understanding their needs and offering personalized support and solutions.

Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints in the CRM system.

Collaborate with internal teams to ensure seamless service delivery and address complex customer issues.

Adhere to company service standards and procedures to ensure a consistent and high-quality customer experience.

Provide feedback to management on customer trends, common issues, and potential service improvements.