Join our growing warehouse, e-commerce fulfilment and offline retail distribution team.
Big Fat Smile Sdn Bhd is a Malaysian homegrown consumer goods business behind brands including BIG+. As our business expands across online marketplaces and offline retail channels, we are looking for a capable, hands-on Assistant Warehouse Manager to lead our warehouse team, strengthen daily operations, and build practical, scalable processes.
What You'll Do
- Oversee receiving, storage, picking, packing and dispatch operations.
- Maintain accurate inventory, stock movements and stocktaking activities.
- Ensure accurate and timely e-commerce and offline order fulfilment, including order cut-offs, retail purchase orders, packing/labelling requirements and dispatch readiness.
- Own the development, implementation and continuous improvement of warehouse SOPs, workflows and operational controls; investigate root causes of recurring errors.
- Maintain warehouse safety, cleanliness and SOP compliance.
- Coordinate with other departments to resolve operational issues.
- Prepare performance reports and updates for management; track order accuracy, stock accuracy, productivity and improvement actions.
- Coordinate retail distribution requirements, including PO accuracy, delivery schedules, documentation and delivery exceptions with relevant teams and partners.
- Support manpower, storage capacity and warehouse layout planning as the business scales.
What We're Looking For
- Diploma in Logistics, Supply Chain Management or related field preferred; relevant practical experience also considered.
- Preferably 4+ years in warehouse / fulfilment operations and meaningful experience leading a team; strong candidates with shorter tenure may be considered based on proven results.
- Good knowledge of warehouse operations, inventory control and order fulfilment.
- Hands-on e-commerce fulfilment experience and an understanding of B2B / offline retail distribution workflows.
- Familiarity with inventory systems and Microsoft Excel.
- Strong leadership, problem-solving and organisational skills; able to handle people matters and guide a team through operational changes.
- Hands-on, responsible and comfortable in a fast-paced environment.
- Able to demonstrate improvements personally implemented in SOPs, workflow efficiency, fulfilment accuracy or inventory control.
Why Join Big Fat Smile?
- Be part of a growing Malaysian consumer goods and e-commerce business.
- Gain exposure to multi-channel warehousing and distribution.
- Take ownership of operational improvements and team development.
- Work closely with senior management.
- Build your career in warehouse and operations management.
- Have meaningful ownership of how warehouse processes and team capabilities improve as the business expands.
Pay: RM5,500.00 - RM7,000.00 per month
Benefits:
- Free parking
- Opportunities for promotion
- Parental leave
- Professional development
Work Location: In person