- Johor Bahru Johor Malaysia
Full Time Customer Program Management Specialist Jobs, in NPAworldwide Johor - Maukerja
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Job Description
Responsibilities
Job Description
Order & Inventory Management: Monitoring customer orders from entry to delivery, including managing E&O (Excess and Obsolete) materials to minimize waste.
Problem Solving: Troubleshooting issues related to EDI transmissions (electronic data exchange), production delays, and material shortages.
Reporting & Analytics: Preparing detailed performance metrics, including On-Time Delivery (OTD), forecasting accuracy, and yield reports.
Communication: Leading production meetings to relay customer requirements and working with department managers to close "root cause" issues.
Financial Support: Tracking project billing and assisting senior members with quotes for new products or services.
Qualifications
Education & Experience
Education: Must be a degree holder.
Experience: Minimum of 6 years of related experience (typically in manufacturing, supply chain, or account management).
Technical Skills & Systems
Software Proficiency: Expert knowledge of Microsoft Office, specifically: o Excel & Access: Ability to manage complex databases and perform data analysis. o Word & PowerPoint: Ability to create professional reports and presentations.
Data Management: Proficiency in entering detailed data with high speed and a high degree of accuracy.
Process Knowledge: Familiarity with EDI transmissions and database management for tracking corrective actions.
Industry Knowledge
Manufacturing Operations: Strong understanding of manufacturing processes, production schedules, and scheduling requirements.
Supply Chain & Logistics: Comprehensive knowledge of logistics and business issues associated with the manufacturing cycle.
Contract Literacy: Ability to interpret and manage customer contracts, terms, and conditions.
Core Competencies
Problem Solving: Proven ability to perform root-cause analysis and resolve complex issues related to materials, forecasts, and returns.
Project Management: Ability to manage multiple, detailed projects simultaneously while meeting tight deadlines.
Communication: Excellent verbal and written communication skills for interfacing with both internal teams and external high-level customers.
Negotiation: Strong skills in negotiation and conflict resolution.
Why Is This a Great Opportunity
Order & Inventory Management: Monitoring customer orders from entry to delivery, including managing E&O (Excess and Obsolete) materials to minimize waste.
Problem Solving: Troubleshooting issues related to EDI transmissions (electronic data exchange), production delays, and material shortages.
Reporting & Analytics: Preparing detailed performance metrics, including On-Time Delivery (OTD), forecasting accuracy, and yield reports.
Communication: Leading production meetings to relay customer requirements and working with department managers to close "root cause" issues.
Financial Support: Tracking project billing and assisting senior members with quotes for new products or services.
Qualifications
Education & Experience
Education: Must be a degree holder.
Experience: Minimum of 6 years of related experience (typically in manufacturing, supply chain, or account management).
Technical Skills & Systems
Software Proficiency: Expert knowledge of Microsoft Office, specifically: o Excel & Access: Ability to manage complex databases and perform data analysis. o Word & PowerPoint: Ability to create professional reports and presentations.
Data Management: Proficiency in entering detailed data with high speed and a high degree of accuracy.
Process Knowledge: Familiarity with EDI transmissions and database management for tracking corrective actions.
Industry Knowledge
Manufacturing Operations: Strong understanding of manufacturing processes, production schedules, and scheduling requirements.
Supply Chain & Logistics: Comprehensive knowledge of logistics and business issues associated with the manufacturing cycle.
Contract Literacy: Ability to interpret and manage customer contracts, terms, and conditions.
Core Competencies
Problem Solving: Proven ability to perform root-cause analysis and resolve complex issues related to materials, forecasts, and returns.
Project Management: Ability to manage multiple, detailed projects simultaneously while meeting tight deadlines.
Communication: Excellent verbal and written communication skills for interfacing with both internal teams and external high-level customers.
Negotiation: Strong skills in negotiation and conflict resolution.
Why Is This a Great Opportunity
- End-to-End Operational Exposure Offers comprehensive involvement in order management, inventory control, production coordination, and delivery processes within a manufacturing environment.
- Strong Analytical Development Provides opportunities to strengthen data analysis and reporting skills through OTD performance, forecasting accuracy, yield reports, and inventory monitoring.
- Cross-Functional Collaboration Involves close coordination with production, supply chain, logistics, and department managers, while managing relationships with key customers.
- Problem-Solving & Decision-Making Provides exposure to resolving complex operational challenges, including material shortages, production delays, EDI issues, and root-cause investigations.
- Commercial & Project Management Exposure Offers valuable experience in customer contract management, project billing, quotation support, negotiation, and handling multiple projects, supporting long-term career growth in manufacturing and supply chain operations.
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