Full Time Retail Customer Service Associate Jobs, Salary up to MYR 2,500 in REDONE NETWORK SDN BHD Pulau Pinang - Maukerja

Retail Customer Service Associate – Penang

Location: Penang
Department: Customer Service / Retail Operations

About the Role

Are you someone who enjoys meeting people and helping customers find the right solutions?

redONE is looking for a friendly and responsible Retail Customer Service Associate to support our branch operations. You will be responsible for assisting walk-in customers, handling service enquiries, resolving customer concerns and ensuring that customers receive a positive experience when visiting our outlet.

If you have a passion for customer service and enjoy working in a retail environment, we'd love to hear from you!

Key Responsibilities

• Welcome and assist walk-in customers with enquiries about redONE's products, services and account matters.
• Handle customer requests, including new line registrations, billing enquiries, service issues and account-related matters.
• Attend to customer feedback and complaints, ensuring that issues are followed up and resolved within the required timeline.
• Keep customers informed of their request or complaint status through phone calls or email when necessary.
• Maintain accurate records of customer enquiries, complaints and follow-up actions.
• Support daily branch activities, including counter operations, opening and closing procedures and proper handovers.
• Promote a positive customer experience while supporting branch service and sales objectives.
• Prepare customer service reports and provide updates to the superior when required.
• Work closely with internal departments to facilitate customer requests and service-related matters.
• Carry out other duties assigned by the superior from time to time.

Requirements

• Minimum SPM / Higher Secondary School qualification or equivalent.
• At least 1 year of working experience in customer service, retail, front desk, customer support or a similar role.
• Previous experience in the telecommunications industry will be an added advantage.
• Good verbal and written communication skills.
• Able to communicate professionally with customers and handle different types of enquiries.
• Customer-oriented, patient and able to manage complaints tactfully.
• Good problem-solving skills with the ability to follow up on issues until resolution.
• Able to multitask, prioritize daily tasks and work within established service timelines.
• Responsible, organized and comfortable working in a team environment.
• Basic computer knowledge and proficiency in Microsoft Office.
• Applicants residing in Penang are encouraged to apply.

What We Look For

• A positive attitude towards customer service.
• Willingness to learn about company products, services and operating procedures.
• Ability to work towards individual and branch performance targets.
• Good teamwork and coordination with colleagues and other departments.
• Commitment to maintaining service quality and meeting the company's service standards.

Join the redONE Team!

If you enjoy interacting with customers and making a difference through good service, we welcome you to apply.

We look forward to having you on our team!

Pay: RM1,800.00 - RM2,500.00 per month

Benefits:

• Cell phone reimbursement
• Dental insurance
• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development
• Vision insurance

Ability to commute/relocate:

• Bayan Lepas: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Are you willing to undergo a pre-employment background check?

Experience:

• Customer service: 1 year (Preferred)
• Retail sales: 1 year (Preferred)

Location:

• Bayan Lepas (Preferred)

Willingness to travel:

• 75% (Preferred)

Work Location: In person