Full Time Branch Manager - Bukit Beruntung Jobs, Salary up to MYR 2,500 in Manjaku Baby Mall - KOTA RAJA, KLANG Selangor - Maukerja

• Job Summary

Responsible for the overall management and performance of a retail store. Your primary focus will be on driving sales, achieving KPIs set by company, delivering excellence customer service and uphold the company image. You will lead and motivate a team of retail staffs, oversee day-to-day operations, and ensure the store operates efficiently and effectively.

Responsibilities

1. Operational Excellence:

· Manage all aspects of store operations, including inventory management, merchandising, and store maintenance.

· Implement and enforce company policies and procedures to ensure compliance with regulatory requirements and company SOP.

· Monitor and control expenses to ensure that the store operates within budgetary guidelines.

2. Retail Branch Management:

· Lead and motivate the team in achieving KPIs set by the company.

· Monitor and control expenses of the store with advice and under supervision of the District Manager.

· Maintain and uphold the store in great standards to portrait excellence shopping environment to all customers.

· Manage and monitor day to day operations, ensure compliance to the company SOP.

3. Customer Service Excellence:

· Ensure that customers receive exceptional service at all times by maintaining high standards of service delivery and resolving customer issues promptly.

· Assist in handling customer inquiries, complaints, and escalate to superior whenever needed in a professional and courteous manner.

· Lead the team in membership recruitment and constantly report to superior on member concerns for betterment of Manjaku membership benefits.

4. Staff Management:

· Assist in recruiting, training, and developing team members to ensure they have the necessary skills and knowledge to perform their roles effectively.

· Provide ongoing coaching and motivate staff to encourage professional growth and enhance performance.

· Responsible for store schedule, manage and approve teams’ leave.

5. Inventory Management:

· Manage inventory of the store including receiving, ordering and monitoring replenishment of merchandises to meet customers’ demand and minimize shrinkage of stocks.

· Conduct regular stock audits to maintain accurate inventory records and identify any discrepancies.

· Schedule and monitor store team in performing regular and systematic stock check to ensure stocks freshness and quality.

Requirements

• Preferably with secondary education with experience in managing retail outlets.
• Excellence communication and interpersonal skill.
• Strong leadership skill with the ability to motivate and develop team members.
• Proficient in using point-of-sale (POS) systems and computer literate.
• Knowledge of retail operations, including sales techniques, inventory management and people management.
• Flexibility to work in shifts and during public holidays.
• Possess own transport.

Job Types: Full-time, Permanent

Pay: RM2,200.00 - RM2,500.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion

Experience:

• Retail sales: 1 year (Required)

Work Location: In person