Full Time Operations Manager Jobs, in FreightWatch G Patomotoh Security Services Pulau Pinang - Maukerja

Company Description FreightWatch G Patomotoh Security Services Sdn Bhd is a security services provider focused on protecting freight, logistics operations, and high-value assets. The organization works closely with clients to design and implement security solutions that reduce risk, safeguard supply chains, and support business continuity. Using a combination of on-the-ground security personnel, monitoring capabilities, and operational controls, the company helps businesses maintain secure and efficient operations. Team members collaborate across functions to deliver reliable service and build long-term relationships with customers.
Role Description The Operations Manager is a full-time role responsible for overseeing day-to-day security operations, ensuring service quality, and coordinating teams across client sites and internal departments. Based in Bayan Lepas in a hybrid capacity, the role combines on-site presence with some work-from-home flexibility to monitor performance, manage schedules, and respond to operational issues. The Operations Manager will plan and allocate resources, supervise security staff, track key performance indicators, and ensure compliance with company policies, client requirements, and relevant regulations. Duties include reviewing incident reports, improving operational procedures, supporting audits, and implementing corrective actions to enhance safety and efficiency. The role also involves collaborating with clients on operational needs, preparing reports and summaries, and contributing to continuous improvement initiatives.
Qualifications

• Demonstrated experience in operations management, preferably in security services, logistics, or related industries.
• Strong skills in team leadership, staff supervision, and performance management.
• Ability to plan and coordinate resources, schedules, and workflows in a fast-paced environment.
• Competence in incident management, risk assessment, and compliance with security procedures and regulations.
• Effective communication and interpersonal skills for working with internal teams and external clients.
• Proficiency in using office software (e.g., email, spreadsheets, presentation tools) and basic reporting systems.
• Problem-solving and decision-making skills, with attention to detail and a focus on service quality.
• Experience in hybrid work environments and capacity to work both on-site in Bayan Lepas and remotely when required.
• Relevant diploma or degree in business, security management, logistics, or a related field; equivalent experience may be considered.
• Ability to work flexible hours when necessary, including responding to urgent operational matters.