Contract Marketing Digital & Analytics Analyst Jobs, Salary up to MYR 5,500 in Agensi Pekerjaan Ideal Reliance WP Kuala Lumpur - Maukerja

• A degree holder, preferably in Marketing, Business, Data Analytics, Statistics, Information Systems, Computer Science, or a related discipline.

• CRM, Loyalty, or Digital Marketing experience

• Strong analytical and problem-solving skills

• Advanced Microsoft Excel and PowerPoint skills

• Experience in campaign performance reporting and dashboarding

• Experience working with data and systems

• Stakeholder and vendor management skills

• UAT testing and issue tracking experience

• Ability to analyse and translate data into actionable business insights

• Loyalty programme experience (e.g. airline, telco, banking, or retail)

• Power BI, other visualisation tools

• Experience supporting technology delivery or Agile projects

• Experience with CRM platforms such as Capillary, Salesforce, Adobe Campaign, or Braze

Additional Details:

• Work Location: Kuala Lumpur

• Contract Duration: 15 months

• Working Hours: 9:00 AM – 6:00 PM, 5 days per week (Monday to Friday)

• Hybrid Working Arrangement: 2 days in office, 3 days remote, subject to business requirements

• Salary Offered: RM 5,000 - RM 5,500

Performance & Insights

• Monitor and analyze loyalty, CRM and App performance.

• Track key metrics including TAC, acquisition and retention.

• Provide insights and recommendations to drive business growth.

• Build and maintain regular performance dashboards and reports.

Campaign & CRM Analytics

• Support customer segmentation and campaign targeting.

• Measure campaign effectiveness and identify optimization opportunities.

• Conduct post-campaign analysis and share key learnings.

• Support test-and-learn initiatives and A/B testing.

App & Digital Product Support

• Monitor app adoption, engagement and customer journeys.

• Identify customer pain points and improvement opportunities.

• Provide data and insights to support company app roadmap decisions.

• Support business case development for new features and enhancements.

Issue Management & Escalation Support

• Assess customer and business impact of issues.

• Support customer operations in escalation and provide updates for stakeholders.

Tech Delivery & UAT Support

• Support business requirements, UAT and launch readiness activities.

• Track defects, enhancements and delivery progress.

• Coordinate testing for loyalty, CRM, voucher and app features.

• Monitor performance after launch and highlight issues or opportunities.

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