Full Time Front Office Assistant (Hotel) Jobs, in FOUR POINTS BY SHERATON JOHOR BAHRU Johor - Maukerja

Responsibilities:

• Greet guests warmly, assist with check-in/check-out, handle inquiries and concerns, and provide information about hotel facilities and local attractions.
• Manage reservations via phone, email, or in-person, verify details, and communicate policies to guests.
• Maintain accurate records, handle transactions, and provide administrative support to the Front Office Manager.
• Answer/direct calls, respond to emails, and coordinate with other hotel departments to ensure seamless guest services.
• Resolve guest complaints, escalate complex issues, monitor front desk security, and follow procedures for emergencies.

Requirements:

• Relevant certification in a related field.
• Relevant experience in similar role.
• Fresh graduates are encouraged to apply; training will be provided.
• Applicants must be willing to work in Bandar Penawar.

Benefits:

• Health insurance
• Meal provided
• Opportunities for promotion

Work Location: In person