Sepenuh Masa Customer Service Executive Jobs, in Chin Hin Group Berhad Segamat - Maukerja

Job Summary

The Customer Service Executive serves as the key liaison between customers and the company, handling sales support, order processing, delivery coordination, bulk order monitoring, finance and cash handling, complaint management, and general administrative duties. This role ensures smooth order-to-delivery operations and maintains high standards of customer satisfaction.

Job Responsibilities

Sales Support

·         Handle customer calls and walk-ins.

·         Prepare quotations and maintain customer records.

·         Support the sales team with follow-ups and admin tasks.

Order Processing

·         Process customer Purchase Orders accurately into the system (SAP, Odoo, Kingdee) — verify pricing, quantities, and units.

·         Always confirm with the Marketing Executive before processing orders.

·         Check credit limits before approving orders.

Delivery Coordination

·         Check stock availability before processing orders.

·         Assign orders to the right factory.

·         Notify customers before delivery and confirm site readiness.

·         Issue Delivery Orders and Proforma Invoices on time.

Bulk Order Monitoring

·         Track bulk orders monthly (by the 5th).

·         Ensure fulfilment is on track and escalate issues promptly.

Finance & Cash

·         Bank cash sales on the same day.

·         Keep debtor ageing reports updated.

Complaints

·         Handle complaints professionally.

·         Log all cases with the Reporting Officer and complete the official Complaint Form.

General

·         Keep files organised and maintain a tidy workstation (5S).

·         Cover teammates when needed.

·         Carry out ad hoc tasks as assigned.

Job Requirements

·         Diploma or Bachelor’s degree in Business, Marketing, or a related field.

·         Fresh Graduates are welcome to apply.

·         Experience in customer service, order processing, or sales support is preferred.

·         Familiarity with ERP systems (SAP, Odoo, Kingdee) is an advantage.

·         Strong communication and interpersonal skills.

·         Good organisational skills with attention to detail.

·         Ability to handle complaints professionally and escalate issues appropriately.

·         Willing to work in a fast-paced environment and cover teammates when needed.