Customer Support
Problem Solving
Communication Skills
Active Listening
Product Knowledge
Time Management
Empathy
Conflict Resolution
Data Entry
Call Handling
Patience
Technical Support
Customer Support: Respond to customer inquiries promptly, professionally, and in a friendly manner via inbound and outbound calls, email, and live chat.
Problem Resolution: Actively listen to customer complaints and take ownership of resolving issues by offering effective and timely solutions.
Escalation Management: Escalate unresolved issues to higher-level support when necessary.
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Excels in performing essential tasks including runner/frontline coordinator, order taking/dining room attendant, grill operator, sandwich maker, fry station, drinks and cashier
Maintains friendly, fast and accurate service, ensures an excellent customer experience, and makes sure all products are consistent with company standards
Ensures the restaurant is up to company standards with regard to cleanliness, neatness, and customer accessibility
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