Reviews complex issues (e.g., multiple components of a Windows Servers) and work with internal stake holders and external vendors to resolve such complex issues. Ensures proper communication to the management on the status of the issue.
Incident & Support Management: Oversee the BaaS helpdesk and the end-to-end incident management lifecycle, including defining escalation paths, triaging critical system tickets, and leading post-mortem reviews for major outages.
Market & Customer Insights: Research target industries and customer needs; track trends, regulation, and competitors; summarize insights for 5GPN/Edge planning.
Coordinate with members of the Legal Department and management regarding regulatory litigation matters and relationships with U.S. government agencies and regulatory bodies.