You will work with the country leadership team to strengthen leadership effectiveness, employee engagement and organisational culture. This includes developing practical frameworks and capability plans that support learning, collaboration, diversity of thought and shared accountability across the business.
The Vice President, GS CXM – CX Culture & Governance will support the Group Customer Experience Management (CXM) function in driving the implementation and continuous enhancement of the Group Customer Experience (CX) measurement ecosystem.
You're building, not maintaining. The US equities line is early. You'll define the funnel, identify where it breaks, and decide where the budget goes — rather than inheriting someone else's playbook and optimising at the margins.
Formulate and develop strategic objectives to capture, understand requirement and provide high level and low level design as part of key component to deliver exceptional customer service experience through extensive service design recommendation, hence meeting company’s NPS targets while maximizing company’s shareholders value and embracing the new TM service culture between TM One and TM Group.