The SOC Manager is responsible for overseeing the operations of a 24x7x365 Security Center and its analysts who monitor security tools, assess threats, and risks involving client infrastructure. In this role, you are responsible for ensuring that all Managed Service deliverables are produced on time and within strict SLA time frame and responding to customers at all times. Acting as the escalation point for the SOC technical team, the SOC Manager also acts as a liaison between the SOC Account Managers and Business operations to facilitate and deliver services to the customers.
SOC Operations Management – Oversee daily SOC operations, ensuring effective 24/7 security monitoring, alert management, incident detection, and response in line with SLAs and operational standards.
Incident Response & Escalation – Lead the investigation and management of major security incidents, ensuring timely escalation, containment, resolution, root cause analysis, and post-incident reviews.
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The SOC ITIL and ITSCM functions will act as gatekeepers and quality assurance authorities for Change and Problem tickets in ServiceNow, ensuring their plausibility and correctness. Another primary responsibility is the oversight and control of IT emergency concepts and IT test protocols, as well as the escalation of any identified compliance violations.
This position requires close collaboration with the ITIL team and other relevant stakeholders, particularly in the alignment and maintenance of SharePoint content, coordination with the ServiceNow team, and the harmonization of cross-team processes.
Perform controls on Change and Problem tickets; ensuring that they are processed correctly and in sustainable manner.
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Partner closely with the OT Cybersecurity Manager, other OT Cybersecurity Engineers, and wider cybersecurity functions including GRC and Threat Intelligence.
Represent OT Cybersecurity, supporting on call activities and participating in meetings with site operations, vendors, and internal stakeholders to drive consistent implementation of OT cybersecurity practices.
Perform OT Cybersecurity Risk assessments against best practices and industry frameworks (e.g., ISA/IEC 62443, NIST SP 800‑82, NIST CSF) including participating in audits.
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As a SIEM Engineer, you will design, implement, and maintain advanced Security Information and Event Management (SIEM) solutions. You will play a key role in delivering mission-critical projects for organizations with mature cybersecurity practices, ensuring robust detection, monitoring, and response capabilities.
Discharge customs clearance responsibilities by communicating with customers and providing shipment status visibility to the network within established standards.
Determine the shipment value in accordance to the local valuation guidelines provided by the local authorities
Ensure the accurate preparation of import and export Customs declarations and the timely provision of those for review
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Presales Manager plays a pivotal role in driving business growth by bridging the gap between customer needs and technical solutions. This position involves working closely with the sales & marketing team to understand client requirements, crafting tailored enterprise solutions, and delivering persuasive presentations and proposals. The job requires a combination of deep solution expertise with strategic thinking and excellent communication skills to influence decision-makers and secure new business.
Working as liaison between vendors and the Company
Providing specialized consultative service and implementing, driving and maintaining vendor programs, marketing, and training; review and negotiate terms of vendor contracts and communicate with vendors regarding day-to-day matters
Building and maintaining positive relationships with vendors
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Lead impactful engagements that help organizations strengthen governance, manage technology risks, and enhance regulatory compliance.
Work with diverse clients across industries on emerging technology risk areas, including AI, Cloud Computing, Blockchain, IoT, cybersecurity, and resilience.
Partner directly with Directors and senior stakeholders, gaining exposure to strategic decision-making and executive-level advisory work.
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You analyse the demand, identify and prioritize your appointed markets and potential clients.
Your select and evaluate new projects according to the global and regional sales strategy.
You participate to tendering processes, prepare project sales proposals, generate, negotiate and secure new project orders to meet the assigned sales target for the team.
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Develop, maintain, and operationalise the GRC framework, including policies, standards, and procedures across IT, information security, and broader operational risk domains.
Ensure governance documentation is current, version-controlled, and aligned with relevant regulatory and industry standards (e.g., Securities Commission's GTRM, ISO 27001, NIST CSF, PDPA).
Drive adoption of policies through training, communication, and stakeholder engagement.
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Cloud Execution & BigQuery Integration: You will implement and maintain modern greenfield projects deployed natively on AWS according to our designated cloud architecture. You will execute Infrastructure as Code (IaC) blueprints and configure secure data pipelines to integrate cloud workloads with enterprise analytics platforms like GCP BigQuery.
Pipeline Architecture & Migration: You will join the technical effort to migrate our CI/CD pipelines away from legacy Jenkins and self-hosted environments over to GitLab Cloud. You will build and maintain modular, reusable pipeline templates that support both modern containerized applications and legacy direct-to-VM deployments based on our "Write once, use everywhere" framework.
Automated Security Integration (DevSecOps): You will operationalize and configure tools like SonarQube, GitLab Pipeline Security Scanning (SAST), and Docker Scout within established workflows. Your focus will be maintaining automated quality gates that effectively secure builds without slowing down development velocity.
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