Deliver responsive services to customers and stakeholders in alignment with the GSC Service Catalogue. This is achieved through processing requests received in ERP workflow; requests assigned through other Corporate systems; or assigned directly by Supervisors, in accordance with established procedures, to correctly administer and implement the assigned tasks to ensure quality and accuracy are met.
Follow up closely on the pending tasks to resolve within response times set out in the Service Catalogue.
Seek advice or guidance from Supervisors as and when necessary.
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Working closely with the Cash Applications Team or designated team members to complete assigned tasks, primarily focusing on Cash applications and administrative tasks.
Ensuring accuracy and attention to detail in all payment applications to minimize discrepancies.
Assisting with the reconciliation of bank statements to ensure accurate payment applications.
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