Our Client a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe, and North America, are looking for Software Engineers.
The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance, and planning support and services. They work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising, and standardising technology systems as well as banking operations in Malaysia and overseas branches.
The client has more than 80 years of history in the banking industry and is expanding its footprint in Malaysia.
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Provide L2/L3 production support for communication surveillance applications and related interfaces.
Monitor application health, batch processing, system availability, and production alerts using tools such as ITRS Geneos, Nagios, AppDynamics, Dynatrace, Splunk, ELK, Grafana, or equivalent monitoring platforms.
Investigate, troubleshoot, and resolve incidents across Linux, Unix, RHEL, Windows, database, batch, and application layers.
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Responsible for availability, incident, problem and capacity management for the applications in scope.
Response and resolve incidents, problem and user queries through proper analysis.
Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department.
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Investigate customer-reported payment failures, delays, reversals, reconciliation exceptions, login and authentication issues, and failed, pending, duplicate, rejected, or delayed transactions.
Support incidents affecting core banking, retail and wholesale banking, cash management, customer information, credit cards, debit cards, card processing, and account-related services.
Assess customer and business impact, provide timely updates, develop safe workarounds where appropriate, and coordinate permanent corrective actions.
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Develop and grow ‘new’ clients with focus on large corporates, transactional solutions, structured credit solutions, and private equity/venture capital segments
Develop a pipeline of opportunities with full responsibility for converting those prospects to clients
Actively search for new clients by developing leads through social platforms, calls, follow up on direct marketing, attend networking events and convert leads to sales opportunities
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