Support the daily monitoring of Centralised Credit Processing and Business Enablement activities, including submission volume, approval status, pending cases, turnaround time, and disbursement progress.
Assist the Credit Processing team with daily administrative tasks and ensure cases are processed according to established procedures.
Coordinate with branches, sales teams, and internal departments to gather required documents and resolve application-related queries.
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Front Desk Management: Welcome, register, and direct on-site guests, as well as issue visitor badges and monitor building security.
Communications: Answer, screen, and forward incoming phone calls, take messages, and respond to general inquiries via phone and email.
Administrative Support: Sort and distribute daily mail, manage calendars, schedule meetings, and assist other departments with clerical duties (e.g., filing, scanning, data entry).
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Office Administration: Maintain records and documentation. Provide administrative support to the Director, including coordinating logistics. Manage filing, registrations, track action items and correspondence. Ensure policy compliance and support audits.
Programme Coordination: Execute CENDEF programmes (online, hybrid, physical). Manage materials, registration, and logistics. Coordinate partner liaison and participant arrangements. Set up events and manage attendance.
Content & Communications: Format, compile, and distribute CENDEF materials and communications via email, social media, and website. Coordinate with internal departments for promotional activities. Review materials for accuracy before distribution.
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