Manage departmental operating budgets and costs in line with annual allocations to ensure efficient and accountable use of resources
Develop business and marketing plans in close coordination with clients to achieve overall business objectives and drive sustainable profitability
Gather and report client operational results against Key Performance Indicators (KPIs) defined in Service Level Agreements (SLAs), ensuring performance transparency and accountability
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To conduct research on latest design trend in the market to create new USP for product differentiation.
To explore product composition to optimize product marketability and financial returns.
To identify and prepare information required for pre-planning stage and in preparing feasibility studies in liaison with Business Development, Sales & Marketing, Project Management and Contracts Department.
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Manage and coordinate the CFO’s daily schedule, appointments, correspondence, organizing team meetings, travel arrangements, and other commitments, ensuring all activities are properly organized and followed up in a timely manner.
Coordinate meetings, appointments, and follow-up matters for the CFO.
Assist in preparing monthly management reports.
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Manage end-to-end recruitment, including job advertisements, candidate screening, interviews, employment offers, onboarding and orientation.
Maintain accurate employee records, contracts, attendance, leave, medical certificates, overtime and employee information in the HRMS (Info-Tech).
Coordinate monthly payroll inputs with the Finance Department and ensure all information is accurate and submitted within the payroll cut-off date.
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Scheduling – management of monthly timelines and deliverables across multiple platforms, clients and various teams. You are responsible for ensuring we deliver on time, all the time.
Create and maintain all relevant grids and other administrative documents for clients.
Maintain professional relationships with hardware vendors, distributors, labs, and other stakeholders for the implementation of the content life cycle.
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Perform data entry and ensure all production-related information is accurately recorded and updated.
Assist in updating production planning and production status reports.
Update production reports and prepare data on production output, efficiency, rejects, and material consumption and other relevant production-related information.
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Monitor and support the daily workflows of the QA/QC team, ensuring quality control standards, inspection processes, and product integrity are consistently met.
Oversee the Customer Service team, tracking response times, resolution rates, and service quality to maintain high customer satisfaction.
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