Executive Support & Scheduling: Manage the Commercial Director’s calendar, appointments, and meetings with precision, ensuring smooth coordination and time management.
Guest Relations & Communication: Serve as the welcoming face of the Commercial Department, handling guest enquiries, feedback, and survey responses with professionalism and warmth.
VIP & Event Coordination: Organize VIP welcome cards, amenities, and thoughtful touches like gift vouchers to enhance guest experiences and support hotel promotions.
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Guest Call Handling: Answer and manage guest calls, provide hotel and local information, and handle requests efficiently.
Service & Communication: Respond to inquiries with professionalism and courtesy, ensuring a positive guest experience. Communicate clearly and resolve concerns promptly.
Coordination & Follow-Up: Relay guest requests to relevant departments and ensure timely follow-up. Support internal communication across hotel teams.
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Guest Call Handling: Answer and manage guest calls, provide hotel and local information, and handle requests efficiently.
Service & Communication: Respond to inquiries with professionalism and courtesy, ensuring a positive guest experience. Communicate clearly and resolve concerns promptly.
Coordination & Follow-Up: Relay guest requests to relevant departments and ensure timely follow-up. Support internal communication across hotel teams.
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