Handle customer inquiries, manage order processing, track and coordinate with internal departments to ensure timely and accurate fulfillment of orders.
Serve as the main liaison between customers and internal departments.2. Process customer orders, and returns accurately in SyteLine systems.3. Monitor production schedules and update customers on order status, delays, or changes.4. Handle customer complaints, and coordinate resolutions.5. Maintain customer records, contracts, and documentation in the system.6. Collaborate with the planning, shipping, and quality teams to meet customer expectations. 7. Support the sales team with customer follow-ups, sample requests, and product inquiries. 8. Ensure compliance with company policies, safety standards, and industry regulations.9. Arrange shipment schedule for customer orders in their systems.
Maintain and manage both new and existing client databases, including the accurate updating of customer profiles, records, and engagement details
Coordinate and oversee audit schedules with Sales teams and external stakeholders to ensure seamless project execution and delivery timelines
Monitor and follow up on active sales orders on a weekly basis, providing timely status updates to support revenue recognition targets and minimize project postponements or delays...
Plan, coordinate, and support project tasks related to administrative building and canteen renovation, including monitoring progress, liaising with contractors, and ensuring timely completion according to project requirements.
Assist in submitting Purchase Requisition (PR) and Acceptance.
Manage all General Affairs (GA) section assets....