Perform Email Triage as needed, containing enquiries, orders & complaints
Acknowledge and enter sales orders (or complaints) promptly and accurately as they are received through various channels such as E-commerce platforms, EDI systems, customer portals, emails, and other communication methods according to the agreed set of business logic, workflow, priority schedule planned and also establish local set of guidelines
Execute and manage order processing transaction accurately and promptly...
Assist in organizing, preparing and coordinating for Continuing Professional Developments (CPD) series
Responsible for the proper functioning of the Institute's office with respect to office security, staffing, office equipment, office' vehicles, fitting and consumables.
Responsible for liaising with clients including responding to queries and request for institute's services....
Candidate must possess at least a Professional Certificate, Bachelor's Degree, Post Graduate Diploma, or Professional Degree in Business Administration or equivalent
A proven track record with a minimum of two (2) years of commercial experience
To contact customers via Computer Assisted Telephone Interviewing (“CATI”) to conduct interviews or surveys on customer satisfaction with the services.
Achieve daily/weekly call targets in line with the requirements.
Ensure all calls are conducted professionally, following the approved script and survey questions....