Serve as the first point of contact for walk-in customers, providing professional, courteous, and efficient service while addressing inquiries promptly and accurately.
Build and maintain strong customer relationships through proactive follow-ups via phone calls, emails, and approved communication channels to ensure customer satisfaction and retention.
Manage administrative functions, including preparing quotations, issuing receipts, processing policy-related documentation, and monitoring daily collections and records.
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Supervise and monitor day-to-day sales administration activities, including preparation, processing and maintenance of sales documentation and records.
Ensure sales data, customer information and transaction records are accurately updated and properly maintained in the system.
Review and approve bookings from pre-booking within the stipulated SOP timeframe.
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