Defining key targets and ensuring their achievement by monitoring progress and implementing improvement actions to enhance customer support and satisfaction.
Ensuring the most competitive offers by considering market conditions and customer requirements, and identifying the most effective sales approach (e.g., direct sales, consortium, or channel).
Overseeing the validation of terms and conditions (commercial, technical, legal, and pricing) in each offer, and supporting bid/no-bid analyses and decisions.
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Ensure proactive, reliable, and timely completion of projects, aligned with global HR objectives while maintaining regulatory compliance. Approach tasks with high customer-centricity, manage complex HR requests, and be and expert in end-to-end HR scopes (i.e., hiring to separation, international and domestic movements, connection between HR processes with IT and Finance). Develop and deliver comprehensive training programs, ensuring high-quality data maintenance through regular checks, trend analysis, and tackling root causes of concerns
Collaborate with various stakeholders to keep process documentation and training materials up-to-date. Ultimately in charge of governing the accuracy and completeness of documentations (working instructions and knowledge articles) by working closely with the ELM Senior Specialists
Lead and contribute to continuous improvement initiatives (process efficiency, effectiveness, and automation) and be the primary ELM focal point for global and regional HR system projects
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Lead and manage end-to-end physical security operations across all technology buildings nationwide, including perimeter security, access control, surveillance systems, guarding services, and security assets.
Ensure high availability and reliability of all security systems with zero tolerance for downtime that may impact business continuity.
Drive operational consistency across regions through standardized procedures, governance, and performance monitoring.
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Act as a confidante and strategic partner to our leadership staff by ensuring their time is spent on the most leveraged activities
Make recommendations regarding time management, prioritization, and delegation
Coordinate meetings and clear conflicts for our senior leadership team; ensure critical meetings aren’t missed or delayed and are prioritized accordingly
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