S. Gill Sdn. Bhd., a long-established supplier of sporting goods in Malaysia, is hiring an Inside Sales Specialist to own gsgillsports.com end-to-end and grow two B2B verticals. This quota-carrying role is responsible for driving web-shop revenue and converting online demand into orders while working hybrid from Kuala Lumpur.
Handle customer enquiries and policy-related matters accurately and promptly through various service channels, including inbound calls, walk-in customers, and non-voice platforms.
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Handling of calls via the call channel within the target service KPI. Ensure all enquiries and service requests are handled completely, providing first contact resolution or to follow up and resolve within the agreed TAT with customer. For cases that requires more time to resolve, ensure customers are kept informed on the status until it is resolved.