Owns and drives equipment lifecycle management activities including URS development, design review, FAT/SAT, commissioning, qualification, operational improvement and end-of-life planning.
Leads reliability engineering initiatives including FMEA, RCA, MTBF/MTTR analysis, RCM strategies and predictive/ preventive maintenance optimization.
Ensures preventive and corrective maintenance activities are executed safely, timely and meet quality/cGMP requirements. Ensures downtime data accuracy and uses analytics to identify chronic issues and reliability improvement opportunities.
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Receive and handle inbound customer orders, queries, and complaints
Document and record customer details, queries, and complain deliveries, product inquiries, and complaints in CRM platform
Follow up with customer and ensure complete resolution for all issues related to orders/billing/complaints/query via multiple channel: outbound call, email, CRM platform
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Accurately process and enter orders, including those requiring special handling or cases where order entry by external vendors is not feasible. This includes digital order entry utilizing OCR technology.
Manage end‑to‑end order processing—order intake, validation, modification, fulfillment, and closure—across Sales, Returns, Samples, Demos, and Equipment orders.
Proactively manage backorder scenarios by coordinating timely and clear communications with customers and the sales team.
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Owns and drives equipment lifecycle management activities including URS development, design review, FAT/SAT, commissioning, qualification, operational improvement and end-of-life planning.
Leads reliability engineering initiatives including FMEA, RCA, MTBF/MTTR analysis, RCM strategies and predictive/ preventive maintenance optimization.
Ensures preventive and corrective maintenance activities are executed safely, timely and meet quality/cGMP requirements. Ensures downtime data accuracy and uses analytics to identify chronic issues and reliability improvement opportunities.
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Develop, configure, and optimize robotic applications (articulated robots, collaborative robots, and humanoid robot platforms).
Create and maintain robot programs in vendor-specific languages (e.g., KUKA KRL, Fanuc TP, ABB RAPID, URScript) and humanoid robot SDKs (e.g., NVIDIA Isaac, Unitree, Boston Dynamics API, or similar).
Develop interface logic for automated workflows, data exchange, and system monitoring with MES, PLC, SCADA, and IoT gateways using industrial protocols such as OPC UA, MQTT, Profinet, EtherCAT, Modbus TCP, REST API, and fieldbus communication.
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Support the measurement and delivery of service levels and SLA/KPI targets.
Provide operational and management support on cash application, credit management, collection management, including debt and dispute issue resolution, Month-end reporting and reconciliation including open AR clearing, and bad debt and provision analysis.
With customer focus mindset. Engages & interacts proactively within Finance, Commercial, OTI, 3rd party Service Providers to ensure accurate accounting, and financial reporting. Resolve escalated issues and disputes diligently.
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Align with assigned business leaders to implement enterprise-level initiatives.
Deliver Alcon’s core HR services and people processes, ensuring an efficient associate experience.
Drive business success by mentoring and advising teams on associate experience initiatives, such as the Associate Experience Dashboard and recognition programs.
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Perform accurate receipt in receiving, picking, verifying, scanning, labelling, palletizing and any ad-hoc basic operations such Tray Folding//Downstream Label Machine.
Ad hoc backup: To ensure SRC machines operate smoothly and are maintained in accordance with SOPs and quality standards, while meeting production plans and supporting DSL labelling requirements.
ATTENTION: Current Alcon Employee/Contingent Worker
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Support inspection readiness activities, including preparation for internal audits and regulatory inspections (e.g., Health Authorities, Notified Bodies)
Coordinate and track responses to inspection observations, ensuring timely closure
Review and approve change controls, ensuring compliance with regulatory expectations
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Be responsible for the accounting and reporting of inventory for the commercial entity
Prepare and post journals on inventory provision and adjustments accurately and within agreed timelines.
Coordinate with International Center of Excellence (COE) team who are managing the inventory provision calculation and understanding their working calculation and rationale
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Support inspection readiness activities, including preparation for internal audits and regulatory inspections (e.g., Health Authorities, Notified Bodies)
Coordinate and track responses to inspection observations, ensuring timely closure
Review and approve change controls, ensuring compliance with regulatory expectations
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Develop and implement comprehensive sales operations strategies to drive regional business growth and achieve organizational objectives, aligning with the company's overall strategic goals and regional market dynamics
Provide strategic insights and recommendations to senior executive stakeholders, maintaining close relationships and providing regular updates and insights on sales operations performance
Provide visionary leadership to the regional sales operations team, setting strategic direction and goals, inspiring and motivating the team to achieve high performance and excellence
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Lead and manage strategic projects as defined annually, focusing on key product areas that require enhanced execution in collaboration with country teams. Initially these key product areas will include Alcon PCIOLs and Unity portfolio but may change with the evolving needs of the business.
Initial project focus would be portfolio/segment optimization and rationalization plan and country execution in light of new launches
Oversee and drive various strategic business projects and initiatives, ensuring flexibility to adapt to evolving business needs. Monitor project progress and make necessary adjustments to ensure alignment with business goals
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Manage a team of IT business analysts, ensuring the successful delivery of technology solutions
Collaborate with business leaders to identify technology needs and define requirements, ensuring IT systems and solutions align with business goals and objectives
Oversee and Lead project execution, ensuring deadlines are met and quality standards are maintained
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Compounding – Preparation of ophthalmic products and maintaining cleanroom/equipment conditions
Filling – Aseptic filling of ophthalmic products in sterile environments
Prepare, operate and monitor all equipment associated with the compounding of ophthalmic products in accordance with current Good Manufacturing Practices (cGMP).
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