The SOC ITIL and ITSCM functions will act as gatekeepers and quality assurance authorities for Change and Problem tickets in ServiceNow, ensuring their plausibility and correctness. Another primary responsibility is the oversight and control of IT emergency concepts and IT test protocols, as well as the escalation of any identified compliance violations.
This position requires close collaboration with the ITIL team and other relevant stakeholders, particularly in the alignment and maintenance of SharePoint content, coordination with the ServiceNow team, and the harmonization of cross-team processes.
Perform controls on Change and Problem tickets; ensuring that they are processed correctly and in sustainable manner.
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Develop and execute risk-based audit plans across all facility types via scheduled and surprise inspections to produce detailed audit reports, including non-conformance findings and corrective action tracking.
Conduct independent technical inspections and audits on building systems including M&E, critical infrastructure (UPS, HVAC, generators), and fire protection systems.
Identify and assess operational, safety, fire, process, procedural and engineering risks to recommend practical mitigation measures to protect CD asset and people.
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Raw Material Oversight: Lead the team in receiving and verifying raw materials from the warehouse, ensuring correct quantities and specifications before processing.
Batch Coordination: Direct the mixing and processing activities according to the Master Recipe and Production Plan.
Technical Monitoring: Monitor critical process parameters (temperature, pressure, mixing time) to ensure product consistency.
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Validate and support deployment of Microsoft Defender for Endpoint (MDE), ensuring protection, EDR, and hardening requirements are met.
Assist in planning, deploying, and maintaining Microsoft Intune policies for secure device management, compliance enforcement, and configuration baselines.
Support integration and continuous improvement of Intrusion Prevention Systems (IPS) across on‑premises and cloud network environments.
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Performance & Risk Management: Monitor energy risk and performance through standardized end-to-end index balances, energy contribution analysis, and identification of misalignment risks to recommend mitigation hedging strategies.
Middle & Back-Office Operations: Execute core administrative tasks including invoice checks, index administration, and tracking the settlement and P&L impact of Group/local finance hedging transactions.
Financial & Cost Accounting: Compute accurate energy costs and partner with local Finance teams for monthly reporting, target forecasting, and periodic reforecasting across assigned EAP value chains.
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Lead and govern enterprise ERP and application support operations across business units to ensure secure, scalable, and high-performing application services.
Spearhead the design and full-scale implementation of enterprise ERP solutions across business units, delivering highly scalable and process-aligned application capabilities.
Steer all ERP-related stakeholder engagements as the primary executive contact, actively managing expectations and defining strategic project direction for 50+ key users.
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To assist the Finance Manager in establishing, executing and overseeing collection and payment processes.
To ensure thorough checks are done prior to any payments.
Contact clients and send reminders to ensure timely payments, submit tax forms, identify and address discrepancies, report on the status of accounts payable and receivable, update internal accounting databases and spreadsheets.
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Drive continuous improvement and harmonization of operational processes to improve efficiency, consistency, and service quality across Network Engineering & Operations (NEO) Department.
Review existing processes, identify improvement opportunities, and work with stakeholders to implement practical and sustainable solutions.
Support the implementation of automation and digital initiatives that simplify workflows and improve operational effectiveness.
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Candidates should possess strong Software Testing and Quality Assurance skills, with experience in structured test processes.
Candidates should possess solid Test Execution skills and the ability to design and maintain clear, repeatable Test Cases.
Candidates should possess strong Analytical Skills for troubleshooting issues, interpreting test results, and validating complex telecom scenarios.
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Solution Design: Translating business and operational requirements into scalable, user-centric AI capabilities that automate workflows, augment decision-making, and improve service delivery.
AI Implementation: Implementing and managing AI-driven solutions that integrate with observability, telemetry, event management, and operational monitoring platforms.
Performance Optimization: Monitoring and optimizing agent performance through model evaluation, prompt refinement, agent configuration, and logic enhancements to improve accuracy, reliability, and business outcomes.
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The Billing Executive is responsible for preparing, processing, and verifying invoices accurately and on time. The role involves coordinating with internal departments, customers, and vendors to ensure billing information is complete, accurate, and properly documented.
Prepare and issue invoices, credit notes, and debit notes accurately and within the required timeline.
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