Oversee the establishment and operation of the after-sales service system across six Southeast Asian markets.
Manage core functions including air-conditioning installation and commissioning, repair services, paid maintenance, service dispatch, spare parts warehousing, and customer relationship management.
Serve as the key liaison between China headquarters and local teams to ensure efficient service delivery and continuous improvement of customer satisfaction.
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FMCG Activation
Time Management
Effective Communication
Operations
Microsoft Office
Stress management
support colleagues
Project Administration
Talent Recruitment
Vendor Negotiation
Collaboration
Familiar with the requirements of customs Licensed Manufacturing Warehouse (LMW) and strictly implement them. Including material in and out, scrap management, and all reports and records required by LMW.
Manage the receiving process: Inspect incoming goods against purchase orders (POs), verify quantity and quality, and record data in the ERP system.
According to the requirements of production orders and sales orders, calculate the specifications and quantities of raw materials, semi-finished products, and finished products, and perform outbound processing on the ERP system.
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Assist in the development and execution of integrated marketing campaigns across multiple channels, including digital, social media, email and traditional media
Support the planning and coordination of marketing projects from conception through to completion, ensuring timely delivery and budget adherence
Conduct market research and competitor analysis to identify opportunities and inform marketing strategy
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