Premium Escalation Management:Oversee and manage high-value customer communications, resolving complex escalated issues, transactions, and disputes with professionalism and urgency.
Reconciliation & Discrepancy Resolution:Perform rigorous statement verification and reconciliation to ensure 100% accuracy between client statements and internal records, investigating and resolving discrepancies within required timeframes.
Rate Approval & Compliance:Review and approve foreign exchange (FX) rates negotiated by junior team members, ensuring both profitability and compliance prior to transaction processing.
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Excels in performing essential tasks including runner/frontline coordinator, order taking/dining room attendant, grill operator, sandwich maker, fry station, drinks and cashier
Maintains friendly, fast and accurate service, ensures an excellent customer experience, and makes sure all products are consistent with company standards
Ensures the restaurant is up to company standards with regard to cleanliness, neatness, and customer accessibility
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