Taking overall responsibility for delivery and performance of team leads and specialists across the invoice processing, cash & banking, payments, purchasing support and vendor management functions.
Setting and managing the day-to-day goals and priorities of the teams.
Provide L1 operational support for Microsoft Defender for Endpoint, Microsoft Defender for Cloud Apps, and Microsoft Purview incidents, alerts, requests, and customer tickets
Perform initial ticket intake, categorisation, prioritisation, user-impact assessment, and investigation based on available evidence and approved support guidance