Deliver Level 1 and Level 2 technical resolutions for enterprise applications (ERP, CRM, SCM) to sustain continuous system availability and functional reliability.
Investigate and resolve application incidents and change requests to expedite service restoration and implement authorized system modifications.
Conduct targeted system training sessions for end-users to accelerate platform adoption and mandate strict business process compliance.
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Lead teams in designing and implementing their respective ERP systems and serve as single of contact on user engagements. Work with end users at all different levels to guide complex projects and develop innovative solutions.
Focus on business process re-engineering efforts and technology enablement.
Accountable for the successful delivery of all project phases, releases, and project components for ERP projects.
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