Participate in projects and provide support for the Human Resource Management System (HRMS) and Time Attendance System (T&A) within the Corporate Solutions section of the Digital Enterprise Solutions department.
Determine HRMS and T&A application requirements with the following activities:
Plan, schedule, and document new application development and enhancements to existing applications.
...
Production Stability & Ownership: You will own the operational stability of assigned internal BSS applications (Finance, HR, Billing, etc.) and maintain clear support tiers, escalation paths, and runbooks.
Incident Leadership: You will act as the incident commander for all tiers of incidents, driving rapid triage and ensuring stakeholder communication is factual and disciplined.
Problem Management: You will lead the RCA and corrective action lifecycle for major incidents. This involves tracking remediation to closure and challenging "weak" fixes to prevent repeat occurrences.
...
Understand business requirements, drive analysis, support and assess gaps, impacts and requirements on applications/solution supported.
Project & solution deliveries in alignment with business requirements and explore & implement enterprise wide technology enablement in accordance with business strategy and latest technologies.
Manage & execute the implementation of applications developed / supported in meeting users’ requirements and objectives.
...
Evaluate complex enquiries and provide technical assistance on product sizing, application, and system solutions, ensuring compliance with technical and commercial specifications
Interpret engineering drawings, schematic diagrams, and project specifications to evaluate technical requirement and recommended compliant product & system solutions
Deliver high-quality customer support across telephony, email, chat, and digital channels while meeting established Service Level Agreements
...
Evaluate complex enquiries and provide technical assistance on product sizing, application, and system solutions, ensuring compliance with technical and commercial specifications
Interpret engineering drawings, schematic diagrams, and project specifications to evaluate technical requirement and recommended compliant product & system solutions
Deliver high-quality customer support across telephony, email, chat, and digital channels while meeting established Service Level Agreements
...
Evaluate complex enquiries and provide technical assistance on product sizing, application, and system solutions, ensuring compliance with technical and commercial specifications
Interpret engineering drawings, schematic diagrams, and project specifications to evaluate technical requirement and recommended compliant product & system solutions
Deliver high-quality customer support across telephony, email, chat, and digital channels while meeting established Service Level Agreements
...
Partner collaboratively with operations to analyze and develop recommendations regarding failures and lost production and identify and implement solutions to improve the system, standard work and processes.
Implement and audit leading operational practices and purposefully raise performance by monitoring key performance indicators.
Responsible for leveraging the most effective approach to identify, monitor, and where applicable, implement continuous improvement and best practices initiatives.
...