We are looking for 1st Level IT Helpdesk Personnel to provide onsite technical support at our office in Setia Alam. The role involves handling end-user issues, performing basic troubleshooting, and ensuring timely resolution of IT-related concerns.
Key Responsibilities
Handle end-user support requests related to hardware, software, and basic network issues
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Key Responsibilities:- Assist with store shipment and delivery operations.- Assist in creating product labels. - Assist in requesting store supplies inventory aggregation from stores via email.- Prepare summary reports and analyze store data using Excel.
You’ll work closely with the account servicing team – handling project enquiries, assisting them with research and formulating/developing client proposals, and providing administrative support where necessary.
You’ll develop project management skills, good organizational habits, and learn how to build relationships with clients and vendors.
You’ll learn how to manage multiple stakeholders and understand the balance between client needs, creative direction, and practicality.
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Work closely with stakeholders to gather and analyze business requirements. Translate these requirements into functional specifications that align with the capabilities of our ERP system.
Facilitate communication across all levels of the organization, from top management to end users.
Clearly articulate technical concepts and solutions in a manner that is easily understandable to stakeholders with varying levels of technical expertise.
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Identify and assess potential enterprise clients in sectors such as retail, logistics, manufacturing, and maritime — overseeing outreach efforts, maintaining pipeline integrity, and updating CRM data to drive opportunities forward.
Assist senior sales managers throughout the entire sales process — from initial discovery and product demonstrations to crafting proposals, ROI analysis, and finalizing contracts.
Establish and nurture strong relationships with customer stakeholders, gaining insight into their challenges and converting them into customized, value-driven presentations.
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