Drive Service Excellence: Be a hands-on presence on the restaurant floor during peak hours, ensuring all brand standards and SOPs are consistently delivered.
Ensure consistent and best-in-class customer services to DHL eCommerce Customers through effective planning, management, and staffing, supported by the deployment of appropriate enabling technologies, within the Customer Contact Centre environment and that productivity, quality and service level goals for Customer Care are achieved.
Resources management by planning and determining resources to meet business needs; including human resource capacity, equipment and space utilization, records update and filing.
Serve as the primary technical representative during client meetings, technical scouts, and production planning, translating creative requirements into practical virtual production solutions.
Lead employer account management and engagement efforts to develop strong partnerships and identify opportunities to increase the hiring and retention of persons with disabilities.
Oversee and coordinate civil construction activities, including earthworks, piling, structural concrete, drainage, roadworks, and temporary works, ensuring adherence to project specifications and approved sequences.
To assist the supervisor and executive in-charge in ensuring the related EDP processes is in accordance to the existing SOPs for effective performance and meeting KPI datelines.
To assist the supervisor and executive in-charge in ensuring the related EDP processes is in accordance to the existing SOPs for effective performance and meeting KPI datelines.
Support and oversee assigned inpatient operational services, ensuring effective daily operations, service feedback management and timely issue resolution.
Facility Maintenance & Reliability – Leads preventive and corrective maintenance, troubleshooting, breakdown response, and root cause analysis to ensure reliable and efficient facility operations.
Review schedules and annual holidays to ensure the smooth running of the department and ensuring that resources are in place as per the demands of the business.